iStorageReviews of istorage.com

Good experience at both office & call center

WELL I JUST FOUND OUT iSTORAGE HAS WENT UP AGAIN ON MY UNITE AND WAS TOLD THEY WILL GO UP EVERY YEAR THAT IS BULL MY UNITE IS JUST LIKE IT WAS WHEN I RENTED IT WAY DO THE DO THIS BECAUSE THEY CAN AND GET AWAY WITH IT THIS IS WRONG AS SOON AS I CAN I WILL BE TAKING MY THING OUT OF iSTORGE DO NOT RENT FROM THEM UNLESS YOU LIKE JUST GIVING YOUR MONEY AWAY THIS IS THE SORRY .

After 3 years of being a customer I wouldn't ever use I storage again or recommend anyone to store their item there they are the worst nothing but crooks istorage of Howell. NJ.

This a wonderful place to rent from. Carol is a very porffessional sales woman. She's the best

I received an increase for my unit in Feb., and then in March, I received a card stating that due to COVID-19, the increase would not take place. I checked my account and noticed the increase was still attached to my account. I contacted the office to see why it was not restored to the previous amount. I received a call from Dawn and was told that there was a lag time and that the rate would be adjusted to pre-COVID 19. Give it a week and then check the account. I checked the account this week, and it has not been reinstated to the earlier charge. I reached out to IStorage and Dawn to find out when the higher cost is restored. The response I received was this: On 2/27, you received a card stating a rent increase. On 3/24, another card was sent stating a reduction of $2. On 4/9, another card was sent confirming the 3/24 rate. Periodically rate increases do occur. Unfortunately, I was unable to keep your rate as per our conversation, But I spoke with my superiors in regards to your account. It was able to get it decreased by $6. Your account has been updated to reflect the new rate increase. My apologies for any distress this may have caused you. The pre-COVID-19 rate was not honored. I received a $6 rate increased. Why would you take the time to send me the rate reinstatement card when the price was increased. Unethical business practices!

I am a cash paying customer of 8+ years with istorage. payment due date is the 1st of every month with a so called 5 day grace period to pay without late fees so they say. I have been sick with flu or this corona virus? started around 3/30/2020 My SS check does not come till the 3rd of every month and money is tight. I called the istorage place I use to inform them of my illness and being quarantined that I will be mailing them the payment his month. I was told they are not waiving late fees and it will be considered late if not received by 5:00pm Saturday 4/4/20202. So the 5 day grace period does not apply to cash paying customers. I was told someone has to post it and no one is there from 5pm Saturday till Monday morning. I am done with istorage and their so called 5 day grace period. I found another storage business closer to home and $20.00 cheaper for same size unit. bye bye istorage as soon as I am able and over flu or virus. This customer of 8+ years is gone and will never return.

Denise was very helpful to place was clean security was good. I would recommend it.

Im a returning customer to this facility. I come back because of carol. She's amazing person free spirit, caring person, and warm hearted. Thank you carol for all you do for all your customers.