iStorageReviews of istorage.com

Tracy at the Istorage in Warner Robins Georgia located on Carl Vinsion Parkway brings Outstanding Customer Service…she was so helpful in assisting me with a unit…Friendly, courteous, and she has a Wonderful personality….Thank You Tracy!

This review is regarding is the Newark, Delaware facility on North Depont Highway. Prices are decent but I know this company raises the rent after just a few months for no justifiable reason which is greedy and lame. I once was getting some items out of my unit to go camping and the office would not let me use the restroom because it "isn't open to the public". Call me crazy buy a paying customer is not "the public". I realize the employee didn't make this policy and so am not blaming her. But worst of all, when I came back, I tranferred to a temperature controlled unit and put my gear in the new unit with the intent of moving some other things out of my old unit and into the new one and finishing up the next day because they only give you 24 hours to transfer, otherwise, they charge a nonsensical "administration fee". I searched the entire building D and the entire building H, both floors, and could not find a cart. Before heading home, I stopped back in the office and asked the employee if I had to reserve a cart and she told me that she was told there is one cart in each building but doesn't know what happened to them, some bad actors keep the carts in their units and that the company isn't buying more carts. Again, not her fault, but I immediately thought of several solutions - lock them up and make people reserve them, maybe even make them leave a credit card as collateral; or put a note on the door saying "Carts are not your personal property"; or send an email to everyone asking people to stop being jerks and return the carts; or put up cameras, even fake ones and a sign warning that the building is under surveillance and that anyone not returning carts will be charged an exhorbitant sum of money. When someone decides to punish everyone due to the actions of a few bad actors, that makes that person an bad actor, too. Rather than solve the problem so that the good actors don't suffer, punishing everyone is just a way to make your life easier disregarding the needs of others while the bad actors still behave badly. And thar's terrible customer service. I'm sure iStorage doesn't care. Why do business with a company that does 't care.

Was very helpful

I was in the unit, and that all the ceiling foam came down and all my stuff Was completely covered. And it was a pain in the ass to clean. I moved to a different unit a bigger one and in the last three months they raise my rates from $36.00 to 44.20 then two months later raised to $57.80. I complained and they said there was nothing they could do. Even though they were offering a unit just like mine for lock in rate of $22.00 plus insurance and tax $37.00. Raise a good paying customer to $57.80 and offer low rates to whoever. When I moved my stuff out this week I had water from several leaks.

Pensacola, Florida - Mobile Hwy. If I could give zero stars I would. Not as advertised. There are real security concerns here that need to be addressed. No security cameras in climate controlled spaces. Only two cameras total and they are pointed at the office. For climate controlled spaces the unused units are left unlocked so people can enter those empty units, climb the wall and see what is in your unit by simply pushing the insulation up seeing what you have, come back later, cut your lock and steal what’s in your stuff. Dilapidated fences that can be squeezed through and climbed over. On the ground, at the side gates you can see pieces of multiple locks have been cut. Tremendous amounts of rodent feces found in our unit. In the neighborhood that this storage unit is in, they really need to do a better job with security. After our unit was broken into and thousands of dollars worth of stuff was stolen, we never got a call from the owner or an acknowledgement that there was a larger security issue. I do not recommend this storage facility.

They lured me in with a low price, and then jacked it up every few months until it's higher than all the competitors. They have locked me out several times because they lost track of my payment, which always cleared early, being an electronic monthly payment. When you do go to the office to try to clear it up, they are usually not there during business hours, and no one locally or at the corporate level ever answers the phone. This is not where you want to put your stuff if you ever want to see it again.

Don’t rent at istorage in Woodbury Minnesota. They only have cameras in the front they don’t have cameras were the storage lockers are. If your storage gets broken into the police, will tell you that they will not have any camera footage to show you who broke into your storage.

iStorage really helped me out when I needed to move at last minute. Their first property didn't have the storage unit size I needed but they had another property near me that ended up working out great. Pricing was fair