iStorageReviews of istorage.com

The credit card for auto-pay expired. The only way to contact the company to give a new card # was by phone. Repeated calls to the store went to voice mail. I did not want to leave the card number for security reasons. Being overseas, with a time difference, I didn't leave a call back #. When I finally connected, it was just a few days past my payment due date. I was charged a late fee. Getting nowhere with the store staff, I submitted a request for credit to Customer Service on their website. My complaints are: 1. No courtesy notice to inform my card was declined (as many other service providers do); 2. No alternative contact method, such as email; 3. No response from Corporate on my online request for credit of the late fee. I don't feel that my business is valued by this company.

Since istorage bought out metro self storage, my storage rate has increased 3 times in 1 year. Not small increases but large increases. If you are 3 days late on your storage payment your late fee is close to $50.00. Also the late day starts the day before your rent is actually due. Example if your rent is due on the last day of the month it's actually considered late on that very exact same day. So they are expecting you to pay your rent the day before or it is not considered on time. Your phone starts ringing the day before your rent is actually due and if you are late making a payment your phone will ring every single day. Horrible policy and procedures I do not recommend this company at all ! If I ever need a storage unit again I will not use istorage. They are only here to rip off the consumer nothing more.

The I- Storage in Lamarque, Texas is excellent. I would like to thank Tommy for his GREAT customer service today in resolving a billing issue for me, he went above and beyond!

I've been renting from them for 3 years and when I went to check on my stuff there was major water damage and mold!!!!! Even the walls are covered in mold. 😭😭😭 I've lost everything in that unit to water damage and mold.

Very clean facility,and the management working there exceeds expectations. Will definitely recommend friends and family

I started out with Extra Space Storage and things were fine until istorage took over in the later part of 2021. My rent has gone up so many times without my even being told about it. Istorage is nothing but a GREEDY company. I’ve been trying to be done with them for months. THEY ARE HORRIBLE!!! I WOULDNT RECOMMEND THEM TO ANYONE INFACT YOU BETTER RUN. I’m having a hard time paying this high ass storage in the first place and they continue to raise my rent, call me daily if not weekly, text messages, emails and no consideration for the pandemic or people struggling. They claim to have removed some charges from my previous bills but it looks like they were all tacked back on with the rent increase.Back in December of 202, I was also told by the property manager that if I stayed with Istorage they would charge me the rate that I was grandfathered in with from Extra Space Storage, THAT WAS A TOTAL LIE BECAUSE THAT DIDN’T HAPPEN JUST CONSTANTLY RAISING THE RENT. It seems to me Istorage just raises my rent whenever they feel like it and they don’t have to tell me anything. I feel like all the phone calls, emails and text messages are all forms of harassing threats. I’ve been doing the best I can with my payments. Now I feel like I’m being threatened with my belongings being auctioned off. I need everything in my storage and if I didn’t I wouldn’t have been paying for storage for over 2 years.

2yrs ago I opted to transfer my previous INSURANCE Carrier to the above storage carrier they provided. Upon removing stored items from unit there were water damage to items. I contacted the office verbally & submitted a video of damage. After numerous contacts, issues have not been addressed. I found thru investigating, there several claims that have been filed against this storage site that have not been settle. Iam distraught regarding there business practices. They show no regard towads tentants nor responsibility.

After 7 years, we cannot take it anymore. Every month/quarter they raise the prices. Right now we are paying $505 for what is advertised as $347 on their website. We can upgrade or downgrade but are not allowed to move out of our 500 unit and claim the advertised 347 unit. The place is not/hardly climate controlled. The A/C did not work for years and we lost a lot of electronics due to the humidity (never filed a claim). Cold as hell in the winter. Finally, the 10x20 unit they advertise is actually 9x18 foot. Bathroom did not work for a couple years either. We will be moving elsewhere. They are awful!