Issuetrak Reviews | Read Customer Reviews of issuetrak.com

IssuetrakReviews of issuetrak.com

4.5343 reviews
Internet & Software
200 Golden Oak Court, Suite 470, Virginia Beach, Virginia

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Issuetrak

About Issuetrak

Issuetrak is a versatile B2B web-application for help desks in multiple industries. Our configurable and simple-to-use ticketing software helps organizations streamline help desk operations by tracking and managing issues, complaints, customer support requests, workflow management, IT assets, and more. Issuetrak software also comes with built-in report generation, task management and alerts to help businesses swiftly and effectively organize and handle all and any issues reported by users or employees. Issuetrak's highly customizable interface facilitates easy integration of Issuetrak in your existing system, protecting your tech spend and ensuring no issue slips through the cracks!

Issuetrak (issuetrak.com) has 343 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: issuetrak.com
Website: issuetrak.com
Category: Internet & Software
Location: Virginia Beach, Virginia
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 13% of reviews.
Latest: Most recent review: September 2019.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Issuetrak reviews

343 approved reviews, newest moderated first

Craig -IT D.
Jun 7, 2016
Issuetrak
Decent software, reliable support.
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Al
May 25, 2016
Issuetrak is Very helpful
Issuetrak is excellent at helping us track issues with our users as well as building our knowledge base for them. The inventory module is a great way to help us track our systems [hardware and software].
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Samantha
May 12, 2016
Fantastic!!
Issuetrak was a breeze to set up and customise. Our staff love it and our issue reporting has improved 10 fold. Thanks again!!!
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SAM
May 11, 2016
Awesome product over all
Awesome product over all could use more forwarding/assign options.
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Tami
May 11, 2016
Excellent Technical Support
The issue was self-inflicted, attempting to migrate without upgrading from Win 2003 to Win 2012 (intention was to upgrade in just a few weeks). Despite the version no longer being supported, the company provided *excellent* customer/technical support and get us back up and running at about 80% (our inbound email was not processing). After working with us for a day and trying various options, we decided to upgrade. We hit a few bumps along the way, but their team (and mine) worked through them and we launched our shiny new version in just about an hour. I cannot stress enough how excellent their customer/technical support team is - as well as the KB resources made available.
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Bruce
May 11, 2016
Now Trending - IssueTrak
Need a support ticket management system? IssueTrak may be your answer. Web based, easy to use, Issuetrak lets you get the word out to your support folk, while keeping your users informed. All tickets are kept in a database so you can review recurring problems and see trends. We have been using IssueTrak for more than ten years. They have one of the best support teams I've ever worked with. And to top it off...they use IssueTrak for all their support.
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T. B.
May 11, 2016
Works Great
We have been using Issuetrak for over 8 years now and it works great for our school district. We have been able to customize it to fit our needs.
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Steve
May 11, 2016
Good product at a good price point.
We use IssueTrak for maintenance management. It works very well for this. We tried initially to use the asset database portion to integrate with our maintenance module but the asset database was not robust enough at the time. Support team is very good and responsive and has resolved any questions or issues we have had.
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