IssuetrakReviews of issuetrak.com

We were looking to switch from our previous case tracking software which offered no flexibility to something that was simple to use, customizable to fit our organization, and cost-effective. After demoing several case tracking apps, the choice was clear. Issuetrak was exactly what we needed in a straightforward, easy to understand interface. Their tech support is also very responsive and helpful which is exactly what tech support should be. Big thumbs up to Issuetrak for a great product!

IssueTrak has helped us to create a work flow and process flow within our office. We also use IssueTrak to log help desk tickets. Their support setting up the app was great and their support with issues moving forward were handled quickly and precisely.

Good basic tool, but it has a great potential to be a lot better! There should be more customized feature such as customizable searches without having to add the feature each time.

The customer service is excellent. Any issues we have been able to easily submit on the support site and receive immediate responses from the helpdesk. Most of the time the communication is within 5 - 10 mins of the issue submission.

IssueTrak was vewry helpful in tailoring this to our environment. we are now using it and making small adjustments. very good program.

We use Issuetrak in a non-traditional application but love how it helps us direct issues to the right people so that we can get them resolved quickly. The dashboard is valuable for tracking all of our known issues at multiple sites. They initially helped us set it up and continue to follow-up to answer any ongoing questions or concerns as well.

Issuetrak is a great resource for a company like ours with so many moving parts. It has made updates that have made our communication between the client offices so much easier. I am still taking some time to really feel out the platform and gauge how time consuming it is to set up new departments to use the system, but so far so good.

We have used the product for years now. Very flexible and serves us well.