Issuetrak Reviews | Read Customer Reviews of issuetrak.com

IssuetrakReviews of issuetrak.com

4.5343 reviews
Internet & Software
200 Golden Oak Court, Suite 470, Virginia Beach, Virginia

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Issuetrak

About Issuetrak

Issuetrak is a versatile B2B web-application for help desks in multiple industries. Our configurable and simple-to-use ticketing software helps organizations streamline help desk operations by tracking and managing issues, complaints, customer support requests, workflow management, IT assets, and more. Issuetrak software also comes with built-in report generation, task management and alerts to help businesses swiftly and effectively organize and handle all and any issues reported by users or employees. Issuetrak's highly customizable interface facilitates easy integration of Issuetrak in your existing system, protecting your tech spend and ensuring no issue slips through the cracks!

Issuetrak (issuetrak.com) has 343 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: issuetrak.com
Website: issuetrak.com
Category: Internet & Software
Location: Virginia Beach, Virginia
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 13% of reviews.
Latest: Most recent review: September 2019.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Issuetrak reviews

343 approved reviews, newest moderated first

Raymond
Apr 21, 2016
Great way to keep track...
I dont like how slow it is when searching or adding notes or trying to close an issue. There should be a special section for like only weekly reminders of certain issues and not every three days or so. That clogs my email. Some things I can't fix instantly. It would be nice to only receive a weekly acknowledgment.
Response from IssuetrakJun 22, 2016
That's a great idea... my inbox gets a little too cluttered, too. It'd be nice to have a digest of issues I need to keep on my radar, but I don't need constant poking. If you get a chance, check out our newly launched product feedback portal -- issuetrak.uservoice.com. There are currently several highly voted ideas for our notifications system, but I'm guessing yours would become one of the top ideas. Thanks again for letting us serve you! Dan Luhring, CTO
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WJ
Apr 20, 2016
Great Service Management Tool
This is a very good Tool but is not just a ITSM but a service management tool which can be used across the board within your organization. It Integrates well with MS Exchange as well as Gmail but currently does not support IMAP but maybe in the next version. Would like to see better security hierarchy setup options than currently available as well as would like to be able to create full Customizable forms.
Response from IssuetrakJun 22, 2016
Thanks for the feedback! Actually, our current version added IMAP support, and if you're interested, give our Support Team a call. We also recently launched a product feedback portal -- issuetrak.uservoice.com -- please check it out and submit your awesome ideas! Thanks for being a great customer. Dan Luhring, CTO
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Chris
Apr 20, 2016
great service
Questions and concerns answered with a smile every time. I have had several questions sent to IssueTrak and each one gets resolved with above and beyond service. Thanks IssueTrak. I look forward to working with you. Chris
Response from IssuetrakJun 22, 2016
Thanks, Chris! We enjoy working with you, too! Customer service is our top focus, and we're glad things are working well for you. Dan Luhring, CTO
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Rajavel
Apr 13, 2016
Good - Slight Changes needs to be done!!
Good for tracking the tickets!! Please try to add a "CC" & "BCC" option in issuetrak in order to send emails to the users.
Response from IssuetrakJun 22, 2016
Thanks!! That's a great idea. If you're up for it, the best way to get feedback to our dev team is through our UserVoice portal, at issuetrak.uservoice.com. There, other people can vote up your idea, and we can even converse about the best way to implement the feature. Which would be great, because this is a superb idea! Dan Luhring, CTO
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Cathy
Apr 12, 2016
Good tools but need updates
A good tool but we need additional language capabilities.
Response from IssuetrakJun 22, 2016
Thank you! And yes, we fully agree, we need to support additional languages. It's on our roadmap, and I'm hoping we complete this before too long. Thanks for your feedback! Dan Luhring, CTO
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Jennie
Apr 5, 2016
IssueTrak serves us well!
IssueTrak works well for our IS department in healthcare. We allow users to enter tickets by direct entry from the Intranet page, an email which auto-creates a ticket, or auto-create by leaving a voice message on our Help Desk #. Customer service is always quick to respond and very kind in their assistance. I would like to see Project Mgmt be improved in IssueTrak. Otherwise, it does exactly what we need it to do!
Response from IssuetrakApr 27, 2016
Thanks for the kind words. Yes, we agree that our Project Management function could be fleshed out some. If customers have an intense project management challenge, then they use something like Microsoft Project. But in a lot of cases, they don't want that level of complexity. they want to have a summary of projects easily visible to stakeholders across the organization. And they want the open and closed issues to be easily accessible and tied to the appropriate project. We do this fine. But I agree, there are improvements we could make. It would be great if you'd be up for going to uservoice.issuetrak.com and putting in your suggestions there. We monitor that site carefully. Thanks, Hank Luhring, CEO
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Cole
Mar 30, 2016
Support good, wish some options were available however
My IT manager likes your software and the support subscription we pay for each year. However there are two key features we wish were incorporated that I would think beneficial to your offering. 1) Ability to assign tasks to a job title that would then reference an assignment of staff at that job title to that particular client. It isn't uncommon that job positions (whom would be receiving assignments to a task) are client specific. This would help the desired automation of QuickPicks and task groups greatly. 2) Ability to retain vendor contact information that we manage for our clients services just as we have the client information available within IssueTrak. Then we could truly have all contact data housed in one program (your IssueTrak). I welcome conversation with any of your development folks if it would help improvement of your offering in these subjects.
Response from IssuetrakApr 27, 2016
We're glad to hear your IT manager likes our software! Your suggestion regarding assigning tasks to a job title based on particular clients sounds interesting. I'd like to understand better how that might work. Feel free to give me a call at 757-213-1300 so that we can chat. Regarding keeping vendor contact information in Issuetrak. you can do that just like you do clients. Add the company into the Organizations table, and people as Users. Thanks, Hank Luhring, CEO
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