Issuetrak Reviews | Read Customer Reviews of issuetrak.com

IssuetrakReviews of issuetrak.com

4.5343 reviews
Internet & Software
200 Golden Oak Court, Suite 470, Virginia Beach, Virginia

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Issuetrak

About Issuetrak

Issuetrak is a versatile B2B web-application for help desks in multiple industries. Our configurable and simple-to-use ticketing software helps organizations streamline help desk operations by tracking and managing issues, complaints, customer support requests, workflow management, IT assets, and more. Issuetrak software also comes with built-in report generation, task management and alerts to help businesses swiftly and effectively organize and handle all and any issues reported by users or employees. Issuetrak's highly customizable interface facilitates easy integration of Issuetrak in your existing system, protecting your tech spend and ensuring no issue slips through the cracks!

Issuetrak (issuetrak.com) has 343 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: issuetrak.com
Website: issuetrak.com
Category: Internet & Software
Location: Virginia Beach, Virginia
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 13% of reviews.
Latest: Most recent review: September 2019.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Issuetrak reviews

343 approved reviews, newest moderated first

Anonymous
Sep 14, 2016
IssueTrak is a
My contacts within IssueTrak are supportive and responsive. The IssueTrak Support Team (IT Team) is available for questions and is efficient in walking me through the settings I want to have in place.
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John
Sep 14, 2016
issuetrak Review
I started using Issuetrak to address various needs at our company. The software works great and the company is very responsive to any questions and quickly addresses any needs that arise.
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Jeff
Sep 14, 2016
Julian and Mike were very helpful. We could not have fixed the email handling problems without them.. They know how to take ownership and work issues to resolution
The support team is sharp and dedicated
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Daniel
Sep 14, 2016
Good product that does most things well
Issuetrak works well and is very customize able. Way more customizable compares to many other solutions. However they do not have the ability to tag an issue(if we want to flag it with multiple tags) and no way to add inventory to a ticket. Also it requires more clicks to do the same thing as other products making it time consuming. Can create customized surveys.
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Lisa
Sep 14, 2016
Escalation Rules
They were able to log on with us and listen to how we needed to make sure certain issues get escalated and explain how their escalation rules and severity could be configured to get the desired results
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Mike
Sep 8, 2016
Customizable, easy to use, good customer service and training.
We are using to keep track of customer service calls. The system is flexible enough to work for any number of uses. It is fast, intuitive and comprehensive as you need it to be. If there are areas not needed they can often be hidden from the user making the page more streamlined. we are still in the set up and testing phases but it appears that will work well for our purposes.
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Brian
Sep 8, 2016
Clean interface and many features
I love how clean the interface is and how well everything flows. There are many useful features that help us out every day. The reason I took off one star is because with our industry we have no need to have a separate Caller entered for every person we speak to. So it creates an extra unnecessary step while creating an organization and creating an issue.
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Robbie
Sep 7, 2016
Great program!
Issuetrak is very user friendly for everyone, great tool for tracking issue no matter what they may be.
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