IssuetrakReviews of issuetrak.com

Upgrade caused several issues

We have been using IssueTrak for over 3 years and with a small user base it provided a breakthrough in customer service for our Accounts Payable section. However, now that its more widely accessible internal customers, the demand is for a more user-friendly product, in line with more expensive CRM's incorporated with our organisation's systems.

IssueTrak allows for fine granularity and control of who sees what from an organization perspective, perhaps to the detriment of UI intuitiveness and general customization. Support is quite good and very responsive.

I need issue trak to be more flexible with the dashboards and within other areas. And it should be easier to import data and information. More flexibility. Some areas don't work correctly from the front end.

New releases are almost always a pain to upgrade to. We've also waited for over a year for an issue to be addressed in a forthcoming "maintenance release". They broke things so bad when they went from version 9 to 10, that our AD import module was completely broken. The VP of the company finally waived our support fees for the year because of the inconvenience.

Issue Trak has great features and options when they work correctly. The biggest thing for us right now is the emailing reports issue thats not working with our Office 365 or emailing the ticket due to an encryption issue on their end. Their customer service is great though. They are quick and persistant. Other than that they are a good option for any company.

I liked the interface, and it's easy to use, but a little tricky initially.

The system is simple to use and support has been exemplary. The only negative is that there are occasional performance issues. Also, there is too much of a :big bucket approach" meaning that segments of users must do what all users need and this limits things like leveraging local languages, etc. Overall, a good product.