IssuetrakReviews of issuetrak.com

We tested several Ticketing systems for our firm before ultimately deciding to use IssueTrak for it's easy to use interface and the positive interactions we had with the company during the exploratory phase. We have not been disappointed in our choice. The software has performed very well and their tech support gets back to you very fast if you experience any issues. The only reason I didn't give 5 stars is that since it is hosted in the cloud you do have rare occasions where the system has a hiccup, i.e. you're suddenly logged out of the system or a drop down menu doesn't populate properly. Also there are a few ways that the interface and the way the software works could be more fluid/intuitive. However for an out of the box ticketing system you're probably not going to do much better outside of developing one in house.

Very Robust application. Was able to build several templates to accommodate our pretty complex environment.

Works well in the hospital environment.

Issue Trak support is very helpful and informative.

We have been using IssueTrak for over 5 years. We use it for our IT support within our 300 plus employees and we also use it within one of our companies to provide issue management for a control system we market and support. IssueTrak's support team has always responded in a very timely and professional manner.

Dedicated team, flexible product and customer focused. Nothing to complain about

Issuetrak has been nothing but professional in every aspect. From the Sales Engineering group to the Pro-services handling of learning the system, to the timely nature in which Support Services finds and fixes the problem. The system itself is highly configurable, and is serving our company in a wide range of duties. Looking for the next thing we can add. I highly recommend using if you are looking for a good way to manage workflow for a reasonable price.

The Issuetrak people are very friendly and do their best to get your issue handled quickly! I have been a bit frustrated a few times with Issuetrak itself- one time I reported an issue that did not use to exist, but was broken during an upgrade, so it was already known about. I was told if I wanted to get it fixed, I needed to post it to the Ideas network. If I had accidentally messed up a functionality in my web site, I would FIX it, not just hope it wasn't noticed. It is also sometimes annoying that I can't get to the backend data as a cloud customer. However, it does do a nice job for us as a workflow manager, and my company uses it constantly.