Issuetrak Reviews | Read Customer Reviews of issuetrak.com

IssuetrakReviews of issuetrak.com

4.5343 reviews
Internet & Software
200 Golden Oak Court, Suite 470, Virginia Beach, Virginia

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Issuetrak

About Issuetrak

Issuetrak is a versatile B2B web-application for help desks in multiple industries. Our configurable and simple-to-use ticketing software helps organizations streamline help desk operations by tracking and managing issues, complaints, customer support requests, workflow management, IT assets, and more. Issuetrak software also comes with built-in report generation, task management and alerts to help businesses swiftly and effectively organize and handle all and any issues reported by users or employees. Issuetrak's highly customizable interface facilitates easy integration of Issuetrak in your existing system, protecting your tech spend and ensuring no issue slips through the cracks!

Issuetrak (issuetrak.com) has 343 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: issuetrak.com
Website: issuetrak.com
Category: Internet & Software
Location: Virginia Beach, Virginia
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 13% of reviews.
Latest: Most recent review: September 2019.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Issuetrak reviews

343 approved reviews, newest moderated first

John
Sep 28, 2016
Solid help desk software with great additional features
Offers quality help desk software with a suite of tools from asset management to ticket-logging which all help compromise a great product for all your help desk needs.
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Guy
Sep 28, 2016
Good but could be better
Works well for our helpdesk, but would like better and easier to use reporting capabilities for both closed tickets and inventory. Also would like cleaner and easier to read emails to end users when tickets get closed. Overall, solid dashboard and orgainization of tickets for a helpdesk team.
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Christian
Sep 28, 2016
This company has met our needs nd hs worked well.
This company has met our needs nd hs worked well.
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Michael
Sep 28, 2016
IssueTrak Transforms Our Processes
We have been using IssueTrak for many years. We actually were working through another company using their IssueTrak system for some processes that we were using and when we arrived at a place where we needed to start to track and document our OWN work flows and tasks, we turned to what we were already using. Over the years, we have been able to use IssueTrak for a WIDE variety of tasks and work processes that have helped make our jobs much easier.
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Terri
Sep 28, 2016
We love issuetrak for all departments in our company!
From the beginning, the customer service has been excellent! WE use the software for so many things, inventory, customer service, HR, maintenance, etc. You can make it exactly how you want it to be and there are so many features that make it customization. WE have recommended it to other companies who have loved it as well.
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RCI
Sep 28, 2016
Good Service
Get responses to issues quickly. Waiting on some updates so that is only area of improvement is wanting the team to address bug fixes a bit faster.
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Tiffany
Sep 19, 2016
Fantastic and Efficient product
This has been the best addition to our company! Using IssueTrak is easy, intuitive, and highly efficient in forming and following process. Tracking our metrics and having easy to use reports is huge and IssueTrak delivers. I can't love this program enough and the cost is better then anything out there. We researched tons of programs and demoed before choosing and we couldn't be happier!
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Carlos
Sep 15, 2016
a good value, and great customer sevice
We're not an IT service co., but we prefer this over others we've tested. The package is intuative, and flexible enough to exceed our needs. There were a few things it couldn't do, but the folks there were honest about it, and offered some alternatives, some of which we are considering.
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