Issuetrak Reviews | Read Customer Reviews of issuetrak.com

IssuetrakReviews of issuetrak.com

4.5343 reviews
Internet & Software
200 Golden Oak Court, Suite 470, Virginia Beach, Virginia

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Issuetrak

About Issuetrak

Issuetrak is a versatile B2B web-application for help desks in multiple industries. Our configurable and simple-to-use ticketing software helps organizations streamline help desk operations by tracking and managing issues, complaints, customer support requests, workflow management, IT assets, and more. Issuetrak software also comes with built-in report generation, task management and alerts to help businesses swiftly and effectively organize and handle all and any issues reported by users or employees. Issuetrak's highly customizable interface facilitates easy integration of Issuetrak in your existing system, protecting your tech spend and ensuring no issue slips through the cracks!

Issuetrak (issuetrak.com) has 343 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: issuetrak.com
Website: issuetrak.com
Category: Internet & Software
Location: Virginia Beach, Virginia
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 13% of reviews.
Latest: Most recent review: September 2019.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Issuetrak reviews

343 approved reviews, newest moderated first

JC
Nov 2, 2016
great product
Would recommend.
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Eric
Nov 2, 2016
Reliable product most of the time
Our site was mistaken shut down three years in a row by mistake, usually in the month of October and November. It was usually issues with the billing department. The support staff was great and always got us back up within a few hours when they realized the mistakes. The site itself was reliable, as long as we did not have too many windows open. Otherwise, changes may be lost.
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Vincent
Nov 2, 2016
Works well in our environment
IssueTrak does everything we need, very configurable and the support from IssueTrak is second to none.
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Bryan
Oct 26, 2016
Assistance with creating reports
They are very nice to work with. It took a little longer than I expected but in the end they helped me figure out how to get the right information.
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John A. Curry - Document Masters, L.
Oct 25, 2016
IssueTrak Rocks
You guys are all Rock Stars in my book. Keep up the great work.
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Don
Oct 25, 2016
Crazy in-depth ticketing platform
IssueTrak is the best all-encompassing ticketing platform I've seen yet. Though tricky to setup, the end result is worth it. Also, the tricky setup is accompanied by an excellent staff that will walk you through every step to make sure all bases are covered.
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David
Oct 25, 2016
Excellent and intuitive tool for tracking and analysis of problems
I received a polite call after requesting a demo and was very happily surprised by the quality of the staff. Could answer all of my questions and did so very professionally. The tool meets the needs of most problem resolution systems 100%
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Craig
Oct 25, 2016
Good Product Great Support
If you need a low cost fully supported heldesk system. Issuetrak is the way to go. The software suite has the ability to extract data, create tickets via email, and the support staff is stellar if you run into problems or have questions.
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