Issuetrak Reviews | Read Customer Reviews of issuetrak.com

IssuetrakReviews of issuetrak.com

4.5343 reviews
Internet & Software
200 Golden Oak Court, Suite 470, Virginia Beach, Virginia

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Issuetrak

About Issuetrak

Issuetrak is a versatile B2B web-application for help desks in multiple industries. Our configurable and simple-to-use ticketing software helps organizations streamline help desk operations by tracking and managing issues, complaints, customer support requests, workflow management, IT assets, and more. Issuetrak software also comes with built-in report generation, task management and alerts to help businesses swiftly and effectively organize and handle all and any issues reported by users or employees. Issuetrak's highly customizable interface facilitates easy integration of Issuetrak in your existing system, protecting your tech spend and ensuring no issue slips through the cracks!

Issuetrak (issuetrak.com) has 343 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: issuetrak.com
Website: issuetrak.com
Category: Internet & Software
Location: Virginia Beach, Virginia
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 13% of reviews.
Latest: Most recent review: September 2019.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Issuetrak reviews

343 approved reviews, newest moderated first

Valerie
Oct 25, 2016
IT Support Analyst
Fast and knowledgeable.
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Julie
Oct 20, 2016
Great program to keep projects organized.
We have used Issuetrak for over ten years. It is a great program to organize work orders and trak the flow of progress from intake to final invoicing, then follow up with survey capability. The program is made to be customized to your needs. Support is always there to lend a hand if you need help.
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Amanda
Oct 18, 2016
good
great & fast technical customer service
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Susan
Oct 18, 2016
Issuetrak
Great tool for logging requests, making assignments and tracking status. Would love more reporting extract options.
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Scott
Oct 13, 2016
Meets IT Needs
We have been using Issuetrak for years at our organization. It has been very user-friendly and allow our end-users to enter in and track their tickets. This has helped in better communications.
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JC
Oct 12, 2016
Issuetrak works hard for its Customers
Easily adaptable customer support solution. Knowledgeable implementation and support teams. Provides workflow, customer notifications, reports, knowledgebase and many other easy to implement features. This will be our face to the customer. A very feature rich, cost effective solution. We will definitely recommend to others.
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John Pawlak, ClaimsComp, I.
Oct 11, 2016
IssueTrak reps were excellent
Mike and Ashley were great to work with. In addition, the support staff was prompt and very helpful. NO complaints we are looking forward to implementing in November companywide. John
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Amanda
Oct 7, 2016
Does What It Says, Not Much More
IssueTrak is great to track issues... But it's not incredibly useful beyond that. The system is very rudimentary and doesn't appear to be as powerful as it is. I love the ability to generate automatic emails based on the Issue Type. It makes it easy to ensure all members of our organization receive exactly what they need, and nothing more. However, the emails generated are very basic and easy to look over. I would like to see something that is easier to view than line by line. Also, although there are many settings for email notifications there are still many instances where too many emails are generated from one issue. For example, if you submit an issue with many tasks assigned to one person than that person will receive one email per task. I'd love to see something a bit more intuitive with a list of ALL tasks. Lastly, I've never had anything less than a great experience with customer support.
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