IssuetrakReviews of issuetrak.com

The service is very capable, but requires quite a lot of upfront setup. Not many things are intuitive and require studying, preparation, flowcharts, plans, at some points I felt like I was designing a helpdesk application from scratch. But in the end the tools are all there and once you get one thing working the rest just fall into place and it seems to work very well.

We use this Web Based System to track the status of complaints. Now all of our staff is on the same page when it comes to issues. A little time consuming getting it set up like we wanted it however, once all the data is in there it lightens the load. I would recommend adding 2 additional onsite training days strictly for Data Input/Workflow setup. Our Department only went with 3 days onsite training which covers a lot on information and not much time for the setup. In the end, we are now able to run reports and see what different types of complaints we receive. We can assign/track open and closed complaints. It will even auto-assign certain complaints by Types and Sub Types. Each Department can set up there own customized page so whoever answers the phone will enter all the information requested by that Department. Anyone in our office can access the site at all times from anywhere. We are very pleased with the results.

The IssueTrak software platform has become an indispensible component of our day-to-day operations. It is allowing us to move our customer service interactions out of the silos of email into a system that allows transparency and reporting. The support staff at IssueTrak is very responsive and will go out of their way to ensure all of your questions and needs are addressed.

Great at crisis abatement!

The support staff answered all my questions in a very timely manner

Was able to have all my questions answered very skillfully and made our decisions very easy.

Kim Dossey has been a great help for me understanding the IssueTrak program. I am new with my company and no one here was properly using this program but because of Kim giving me GREAT customer service I now know the direction I want to go in for the company and using IssueTrak. Thank you IssueTrak and A BIG Thank you to KIM!!!!!!

Issuetrak is a complex free ticketing system that logs and records issues submitted and resolved. its clean and professional and i recommend it to any business owner that requires customer support!