IssuetrakReviews of issuetrak.com

Issue Trak is a wonderful platform. The best features are that is customizable for individual needs, the reporting is user-friendly, and the help desk is very patient and helpful EVERYTIME we call.

Issuetrak has worked great for us. Support is amazing and the ticket system has helped our day to day operations.

As an IT manager I have found that Issuetrak is a great solution for tracking requests. Very easy to set up and configure. Our user base is decidedly non-techy yet they have been able to utilize Issuetrak with little training.

Very slow upgrades Very slow to add features Many features are very difficult to get setup like automation and workflow.

I am in the process of researching help desk software solutions for out company and when I searched for "the best of help desk software" Issuetrak was one company that came up. After several web-meetings and over the phone tutorials it was clear that Issuetrak was going to be two things. First, its HIGHLY customizable and scaleable for a wide rage of users. Second, its this high level of customization that requires an extensive time commitment to set up and integrate into our work flow. I appreciate being able to tailor software to my needs however I also have a regular day job that I need to get back to. I simply did not have the time to read all the in depth "how to's", I needed something to work right out of the box. When I expressed this concern to a product representative of Issuetrak he offerd to set it up for our company but at a per-hour cost. Again, this is great if you have the time to sit down and explain to someone what you want, I however do not. So in short I played with the software for all of about an hour before I got just deep enough to realize I was over my head. Maybe it will work for someone else. For me I need something that is ready to use and deploy right away. All the people I talked with are polite and professional and I think that if you can find a way to make this software fit your work flow you will be well taken care of.

We support over 650 users via Issuetrak. Application is very configurable and use of Quick Picks allows us to streamline the submission process. We additionally utilize the application for documenting our Change Control Management process. This is very helpful during internal and external audits for Compliance.

IssueTrak works well as a simple ticketing tool once you get everything figured out and setup.

Always fast and efficient help whenever I call.