Issuetrak Reviews | Read Customer Reviews of issuetrak.com

IssuetrakReviews of issuetrak.com

4.5343 reviews
Internet & Software
200 Golden Oak Court, Suite 470, Virginia Beach, Virginia

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Issuetrak

About Issuetrak

Issuetrak is a versatile B2B web-application for help desks in multiple industries. Our configurable and simple-to-use ticketing software helps organizations streamline help desk operations by tracking and managing issues, complaints, customer support requests, workflow management, IT assets, and more. Issuetrak software also comes with built-in report generation, task management and alerts to help businesses swiftly and effectively organize and handle all and any issues reported by users or employees. Issuetrak's highly customizable interface facilitates easy integration of Issuetrak in your existing system, protecting your tech spend and ensuring no issue slips through the cracks!

Issuetrak (issuetrak.com) has 343 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: issuetrak.com
Website: issuetrak.com
Category: Internet & Software
Location: Virginia Beach, Virginia
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 13% of reviews.
Latest: Most recent review: September 2019.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Issuetrak reviews

343 approved reviews, newest moderated first

Cathy
May 8, 2017
Long-Time user
I've been using IssueTrak for over 10 years. Most complete Help Desk software we have found. Tech support is very friendly and easy to work with. Highly recommend!
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Joel M.
May 8, 2017
When I have had an issue
When I have had an issue, I either called or sent an email to the customer service contact and connected with an Issuetrak representative shortly after. Everyone I have spoken with was professional and helpful. I am very happy with the service.
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Phil B.
May 8, 2017
Issuetrak has great customer service …
Issuetrak has great customer service and is a great product
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Aaron G.
May 8, 2017
Happy Customer
The Support staff were very helpful and got my portal update without down time or issues.
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Mike N.
May 8, 2017
Great software and service
From training to setup to go live, everything was handled smoothly and professionally. Users and Managers love the software and the reporting. Very customizable and very well priced in the ticketing software.
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Romana
May 8, 2017
I was having an issue with data entry …
I was having an issue with data entry into a customized issue screen and had contacted customer support. I received excellent customer service and the representative followed up a few days later to confirm the testing he had done was the same as the results I experienced. Very professional and polite.
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Nancy C.
May 8, 2017
Great way to monitor issues and …
Great way to monitor issues and retrieve meaningful data on what your users need. Provides a current dashboard of issues, statuses, and issue types that keep you on the right side of support.
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Brianna
May 8, 2017
I love IssueTrak
I love IssueTrak! The program has improved our Customer Support department in so many ways. It's easy to use and meets all of our needs. The IssueTrak support team is also great. They always answer the phone and provide answers in a timely manner.
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