Issuetrak Reviews | Read Customer Reviews of issuetrak.com

IssuetrakReviews of issuetrak.com

4.5343 reviews
Internet & Software
200 Golden Oak Court, Suite 470, Virginia Beach, Virginia

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Issuetrak

About Issuetrak

Issuetrak is a versatile B2B web-application for help desks in multiple industries. Our configurable and simple-to-use ticketing software helps organizations streamline help desk operations by tracking and managing issues, complaints, customer support requests, workflow management, IT assets, and more. Issuetrak software also comes with built-in report generation, task management and alerts to help businesses swiftly and effectively organize and handle all and any issues reported by users or employees. Issuetrak's highly customizable interface facilitates easy integration of Issuetrak in your existing system, protecting your tech spend and ensuring no issue slips through the cracks!

Issuetrak (issuetrak.com) has 343 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: issuetrak.com
Website: issuetrak.com
Category: Internet & Software
Location: Virginia Beach, Virginia
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 13% of reviews.
Latest: Most recent review: September 2019.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Issuetrak reviews

343 approved reviews, newest moderated first

Steven G.
Jul 11, 2017
great product with great support!
great product with great support!
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Steve P.
Jul 10, 2017
I have used Issuetrak for around 9 …
I have used Issuetrak for around 9 years over two companies. It has been the single most important element of our helpdesk. I would recommend the product to anyone. Its totally invaluable
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Dane J.
Jul 10, 2017
We have used this for a few years now …
We have used this for a few years now and it keeps us informed of what is out there and completion status
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Myra M.
Jul 10, 2017
*** Service is great ***
Really like this product and the customer service is excellent. They always resolve our issues immediately!
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Paul
Jul 10, 2017
Zero Customer Service
Sent Emails and logged a ticket on the website and no response for a week, and still waiting.. Poor customer service
Response from IssuetrakJul 10, 2017
Good Morning Paul, At Issuetrak, we endeavor to provide the best customer support of any vendor you work with. When that goal is not met, we take the situation to heart and strive to make things right. I see an open Support Issue under your account. You should have received communications from us as we updated the notes - is it possible our emails are being captured by your spam filter? We also attempted to call you by phone but received your voicemail. Is there a better way for us to get in touch with you? We want to assist you and address your concerns as soon as possible. We hope to hear from you soon.
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Howard R.
Jun 26, 2017
I am a new user to Issuetrak
I am a new user to Issuetrak. We are using it to track customer product complaints. I have found the product to be very customizable and full of features. Though the use of Quick picks and custom screens we have been able to create a system that is very easy for the users to enter the data we need to track customer complaints. Our trainer, Paul Harris, did a great job during our training sessions and has been very helpful in tweaking the system to fit our needs. Great product!
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David S.
Jun 16, 2017
The support I received was second to …
The support I received was second to none. Courteous, efficient, knowledgeable, and most importantly, my issue was resolved!
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Jennifer R.
Jun 13, 2017
I am new and therefore i have a lot to …
I am new and therefore i have a lot to learn. As a true believer that communication is key to success in any objective/operation, I truly appreciate having this portal to submit changes to customer accounts. Setting them up correctly in the beginning and as things change makes a world of difference. Thank you.
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