Issuetrak Reviews | Read Customer Reviews of issuetrak.com

IssuetrakReviews of issuetrak.com

4.5343 reviews
Internet & Software
200 Golden Oak Court, Suite 470, Virginia Beach, Virginia

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Issuetrak

About Issuetrak

Issuetrak is a versatile B2B web-application for help desks in multiple industries. Our configurable and simple-to-use ticketing software helps organizations streamline help desk operations by tracking and managing issues, complaints, customer support requests, workflow management, IT assets, and more. Issuetrak software also comes with built-in report generation, task management and alerts to help businesses swiftly and effectively organize and handle all and any issues reported by users or employees. Issuetrak's highly customizable interface facilitates easy integration of Issuetrak in your existing system, protecting your tech spend and ensuring no issue slips through the cracks!

Issuetrak (issuetrak.com) has 343 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: issuetrak.com
Website: issuetrak.com
Category: Internet & Software
Location: Virginia Beach, Virginia
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 13% of reviews.
Latest: Most recent review: September 2019.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Issuetrak reviews

343 approved reviews, newest moderated first

Eric
Apr 4, 2017
Great Product
Great Product, easy integration. Would recommend this as your IT Help Desk solution.
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Thomas
Mar 22, 2017
IssueTrak
Started off great with our rep but then I emailed a couple of times and left a vm message and they weren't returned. Found out that she no longer worked there. I located our new account rep and he has been great assisting us with a version upgrade. Would be a good idea to send a blast email to the account reps clients indicating the new rep so there isn't miscommunications.
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Jamie
Mar 21, 2017
Quick customer service
Whenever I've had an issue customer service responds quickly and with helpful suggestions.
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German R.
Mar 14, 2017
An solution with excelent Cost/Benefit ratio
We adopted IssueTrak 10 years ago as our Service Desk application. Today it is the main channel of communication between IT Services Users and us as a corporate unit responsible of those services. Their attributes (simple and user friendly GUI, full web with no component required to be installed at user desktop, incremental functional evolution) remain as when we choice it. Regards
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Glenn
Mar 14, 2017
I have no issues
I have had no issues thus far, Mike and the tech support team have been great.
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Gigi
Mar 14, 2017
Great Product!
Issuetrak helps us track our daily work effectively! I also like how it integrates with our customized platforms as well. Great product!
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Scott
Mar 14, 2017
Good value and great support.
Used the IssueTrak software as both on-premise and cloud service. Very good value for what you get from the software. Flexible and since the modules are optional you can use just what is applicable to your organization. Their implementation team and support is very good as well.
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Maurice C.
Mar 14, 2017
IssueTrak was very responsive
I was actually surprised that I received a call and had multiple email follow-ups.
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