McConnell
Awesome customer service.
Awesome customer service.

Issuetrak is a versatile B2B web-application for help desks in multiple industries. Our configurable and simple-to-use ticketing software helps organizations streamline help desk operations by tracking and managing issues, complaints, customer support requests, workflow management, IT assets, and more. Issuetrak software also comes with built-in report generation, task management and alerts to help businesses swiftly and effectively organize and handle all and any issues reported by users or employees. Issuetrak's highly customizable interface facilitates easy integration of Issuetrak in your existing system, protecting your tech spend and ensuring no issue slips through the cracks!
Issuetrak (issuetrak.com) has 343 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Internet & Software · Alexandria, Virginia
Excellent

Internet & Software · Alexandria, Virginia
Excellent

Internet & Software · Richmond, Virginia
Excellent

Internet & Software · Charlottesville, Virginia
Excellent
343 approved reviews, newest moderated first
McConnell
Awesome customer service.
Austin S.
Support staff was extremely friendly and willing to listen in detail to my concerns before making informed recommendations.
Jonathan S.
very stable and customizable system.
Michael
As always tech support gets me up ad running fast.
Micheal H.
This software has many great functions and probably works well for a small team. The software is not scalable, which Issuetrak is open about. The support team has always been responsive and even created custom workarounds to issues. They recently updated many of the core processes in the application, such as email processing.
Response from IssuetrakMay 3, 2017
Michael, Thanks for your feedback and positive words about our support team. We're sorry that Issuetrak was not able to meet your specific scaling needs. If you want to discuss any remaining concerns based on your implementation of Issuetrak and updates in the works on our side, we're happy to speak with you.
Joe
Very useful tool for immediate customer feedback and resolution of issues.
Shane
Little difficult to find open tasks. just needs a cleaner layout
Response from IssuetrakApr 17, 2017
Thank you for your feedback Shane. I've documented your concerns regarding the Tasks interface to share with our Developers.
Marie
Responded well to immediate needs