isinwheel-USAReviews of isinwheel.com

They have the worst customer service I have ever had to deal with i would give zero stars if possible! Warranty is a joke safety hazards

Ordered a brake caliper two weeks ago. No shipping details, no answer from customer service? This is why we should make products in America. The website said it would arrive in two to five days.

I ordered a scooter for my wife for Mother’s Day and it had a flat directly out of the box! I messaged customer support just to have them not do anything about it! I recommend spending your money elsewhere!

Their customer service is sketchy. If you buy through the actual site you have no protection. They do not allow returns (even if it hasn't been unpacked) BEWARE

The best customer support i have dealt with buying a scooter or e-bike. I first had to buy a scooter which i liked, but circumstances could not let me keep it, so i had to exchange it with a e-bike. The support people were always friendly, understandable and solve the problem. The exchange was smooth and without problems. I would buy from this company again...products are well built and professional.

Don't buy these bikes they don't stand by their merchandise if there is a problem. They want you to do all the leg work and won't resolve a problem. It's a 6 month old bike, road 4 times and won't charge. Please don't purchase from them they rip you off and won't fix a problem.

I purchased a scooter and immediately decided that I would prefer a bike. I contacted Isinwheel as soon as the scooter arrived (missing several parts). I ordered a bike with the intent of returning the scooter. I have contacted support 3 times by phone and 3 times by email to receive a return authorization. I am now over a week waiting for a label. When calling customer support the phone message is simply a loop and does not allow you to speak with anyone. This is a JOKE!

Buyer beware! Isinwheel does NOT honor their 1 year manufacturer warranty! If they end up not selling your scooter anymore, they will not repair or replace their defective product. You simply lose out. Horrible customer service. Don’t waste your time or money here!!!