isinwheel-USAReviews of isinwheel.com

J'ai acheté velo U2 et j'adore....j'ai eue un petit problème et j'ai contacter la Cie et tout a été réglé dans un délais assez vite Merci 😉

Excellent after-sales service Following a problem with bottom bracket play and clicking noises on my Isinwheel M10 electric bike, I contacted Isinwheel support, who responded the next day asking me to tighten the crank bolts. I did this, and nothing changed. I contacted them again, and they told me to see a bicycle repair specialist, which I did the next day. The repair was completed quickly: it was a tightening and factory assembly issue. I paid the invoice and asked Isinwheel support to reimburse me for the costs incurred, as the bike was under warranty (I purchased it less than 3 months earlier), which they agreed to do. My problem was resolved, and I was reimbursed for the costs incurred; I am very satisfied. Thank you to the support team.

Great company

I’m having a fun time with the bike and honestly the best thing about it was customer service. The shipper was having trouble mailing it to me , and customer service answered me every time I was worried of not getting it. I’m truly happy with my purchase !

Had an issue with receiving my package that wasn't Isinwheels fault rather the courier although Isinwheel was very helpful during the whole process & kept in contact with me everyday.

I ordered 4 scooters for the family in April 2025 from isinwheel. 2 S10 Pros, 1 S10 Max, 1 GT2. The S10's have been flawless and bang for the buck, ride, fit and finish wise I would have bought 4 S10 Maxes. Great scooter. I had issues with the GT2 from the first ride. While I had to jump through some hoops, be persistent, and be patient on the timing of responses isinwheel did stay with me through the entire process. I did have to purchase one of the replaced modules out of pocket but that was my choice as I was wanting to be a little more pro-active from the start. That did not fix the scooter and isinwheel after sending them different feedback did send me a new display (their thought to remedy) and the "lucky smart" module at my request while I had the scooter open just to eliminate all potential modules. They sent me both of those free of charge and have offered a free helmet or scooter lock for my troubles. It's been frustrating but products are not always perfect and I appreciate that they stuck with me. They responded to 100% of my service inquires and I didn't have to threaten...they did expect me to work through troubleshooting which was a pain but in the end I have a working scooter and they have held up their end of service. I would purchase again as 3 of the 4 scooters have been flawless and they stuck with me to get the 4th working. It wasn't a perfect experience but those are few and far between these days in any industry.

Great product! Really great customer service! They will go the extra mile to make sure you are satisfied!

Greatest customer service around, they replaced my motor on my isinwheel s10 pro and it was out of warranty. They did it so quick.