NICK S.
Called after several days of ordering the part and found out the order was still on the supervisor's desk
Not sure what happened but we paid for expedited shipping for a part that was in stock. After several days I contaced ISC to find out the status and learned that the order was still on the supervisors desk and had not been released yet. I am now late for my customer's order. The lack of communication was unacceptable and the unwillingness to make up for lost time (over night air) was not offered. Simply unacceptable.
Response from ISC SalesFeb 5, 2016
Nick, I've just been briefed on your order by the head of our customer relations department. Your order shipped out yesterday, and was not fulfilled as quickly as it should have been. If you have a moment, please call us back and ask for David C or Sheila - I would appreciate the opportunity to apologize in person and try to make it right. I would like to refund your expedited shipping, just give us a call back, and thank you for shopping with ISC online, -David