James
Damaged Vacuum
Ordered a supposedly brand new Karcher vacuum. The box arrived completely tattered. One of the vacuum buckle was completely broken off and sitting on the bottom of the box. When I reached out to customer service, I received little to no help to correct the problem, be reimbursed, or even exchange the product. I should have just bought this product at a slightly higher price from amazon to avoid this dilemma. Update: company reached out 1.5 months afterwards, regarding damaged product and gave a full replacement. I did not need to send back the damaged product either.
Response from ISC SalesJul 21, 2023
Thank you for bringing this issue to our attention, and we sincerely apologize for the inconvenience you experienced. Your feedback helps us understand where we can better improve our processes. We appreciate your patience and understanding in this matter. We are glad to hear that a replacement has resolved the initial dissatisfaction. Despite these issues, we hope you will give us a chance to serve you better in the future. Your feedback is invaluable to us. Thank you for your review.