Dave H.
Their return policies are horrible
Their return policies are horrible, if they take a return you’re faced with a restocking fee and you have to pay postage. On many products they will not take an exchange at all. Ridiculous.
Response from ISC SalesJan 28, 2025
Thank you for sharing your feedback. At ISC Sales, we deeply value our customers and strive to go above and beyond to meet expectations in every way possible. We appreciate your kind words about our team, and we’re genuinely sorry to hear that your experience with our return policy did not meet your expectations. While we aim to offer flexibility and fairness, our policies are structured to maintain transparency and sustainability for all our customers. As we don’t charge monthly subscriptions, we do our best to accommodate returns. Please note that in instances where incorrect items are ordered, we may be unable to cover all associated costs, such as return shipping and restocking fees, as these are standard practices across the industry. We strive to offer flexibility through our 30-day return policy. In some cases, restocking fees and shipping costs may apply, and customers can choose the option that best suits their circumstances. We kindly offered to accept your return as it was beyond our 30-day return policy. Your feedback is invaluable as it helps us continue improving, and we regret that we could not meet your needs in this instance. We’re always here to assist you further and explore any possible solutions moving forward. Thank you for giving us the opportunity to serve you. Please feel free to reach out directly if there’s anything else we can do.