ISC SalesReviews of iscsales.com

Response from ISC SalesMar 30, 2020

Hi Brian, we'd like to apologize for the negative experience you had. We would love the opportunity to make things right if you received a different size item than what you ordered. If you would be willing to discuss this further, please call our Ecommerce Manager, Mark Praschan at 972-964-2700 at your convenience. We hope to earn your business back soon. Thank you for your feedback.

Response from ISC SalesMar 2, 2016

Good afternoon Nathan, I was just briefed on your order, and see that your order shipped a couple days late. If you would please give us a call, and ask to speak with David C - we would very much appreciate the opportunity to apologize in person and see what we can do to make it right. Thank you for shopping with ISC Online -David C

Response from ISC SalesJul 2, 2014

The reason that this order was canceled is that Mr. Fowler ordered an Attabox Polycarbonate Enclosure not for industrial use, but for the purpose of competitive analysis. Mr. Fowler is an employee of one of Attabox’s primary competitors and based on that criterion Attabox declined to fulfill this order. In our view, Attabox is well within their rights to refuse to ship their product in this case. The account in question has also been credited promptly in line with our policies on canceled orders. - The ISC Team

Response from ISC SalesMay 28, 2014

Bo, First let me apologize for your order not shipping out quickly. Our warehouse was not open on Memorial Day and we temporarily ran out of stock on this product. However, my Customer Relations department assures me your order will be shipping from our warehouse today. Due to these errors on our part I will also be sending you an email with a promotional code to receive 10% off your next order with us. John Sanders ISC Online Marketing Manager

Response from ISC SalesFeb 3, 2014

Thomas, First, let me apologize for the issues you have experienced with this order. Please be assured that this is not how we normally do business and that our orders are usually processed very quickly. I am personally looking into the status of your order and either I or someone else from ISC Online will be contacting you today. John Sanders ISC Online Marketing Manager