Internal Revenue ServiceReviews of irs.gov

I decided to attempt to do my taxes on their site. I had some time, and figured it would only cost me time if I did my taxes directly. I have heard they make it intentionally complicated because of corporate lobbying, and after attempting my taxes, I fully believe they not only make it difficult but impossible for anyone who isn't already a tax attorney. After 3 hours I found the instructions leave out key things needed, have bad/misleading instructions, and leave things partially stated so there is just no information about what to do.

Filed my 2025 return on 3/6/26 with no status in 6 weeks. Can't email, if you call, its entirely automated and if you try to speak with someone the call is disconnected. Ive been unemployed for 9 months and need my refund to pay bills and purchase Rx medications (including insulin). Don't see why I should lose my house, have my power shut off or die because I can't purchase medications. Are we permitted to charge daily interest for delays just as the IRS charges interest for delayed payments from people?

10-15min queue wait, then the rep answers and sets me down for another 10 minutes without a word. I'm saying hello, can you hear me, and so on but they don't respond at all. They don't even bother muting themselves either, so you hear no work being done and the occasional clack of a keyboard. After about 10 minutes, I start asking what job they're actually doing if they've got me on hold like a d**khead, and they immediately hang up, proving they were listening all along. That's the kind of person that makes me wish The Purge was very real.

Piece of garbage identity verification, outsourced to AI nonsense, I WOULD RATHER GIVE UP MY TAX RETURN THAN FILE WITH YOUR CRAPPY SYSTEM

Wait times 2 plus hours, no real help available, one change is a wait of 4 to 12 weeks. Got disconnected after an hour on the phone just to start over again. I have logged dates, video record of calls for a running time stamp of how long it takes to get a person on the line, have names and badge numbers for each call. If I owe money I am subjected to huge penalties and interest but if the IRS owes me money I have to wait 4 to 12 weeks. The website is a mess and consistently incorrect. Payments received not showing. Believe it or not married filing jointly causes huge problems when owing because the IRS will put one spouse as Primary one year and the next year the Spouse is Primary. So you have this Primary and Secondary going per the IRS for yearly filings that does not combine as jointly when making payments. It's a huge mess on the taxpayer. Every year my husband is the taxpayer and every year I am the spouse but the IRS gets it twisted to make it difficult in payments received. I cannot believe as a tax payer that my paid taxes fund such an incompetent federal government agency. The IRS representatives are no help and give you non-sense information to get you off the phone. The can I put you on a brief hold for 5 to 7 minutes all thru our the call is a waste of time. Filed a Form911 for a tax advocate...another 30 day wait just to see if they will respond and it's up to their discretion to even help you. Not even an automated response that your form has been received. Just wait the 30 days before you call. The hardship in wait times, lack of knowledge in helping the tax payer and the weeks on end in hopes of a remedy is disgusting. Treasury Dept website is down so no complaints can be filed and they do not answer the phone as well. I am so sick and tired of federal government offices. Social security is just as messy. They want people to give up. I refuse. I'll call every day if I have to too. Fix it!!! Better yet...I hope Trump fires them all!!!!!!

Takes 9 weeks to verify a US Citizen?

Did you know that the IRS will not help you with your taxes even when you have made an appointment with them. I found errors in my returns were I did not report income and owed the IRS money. I was prepared to pay my taxes at my appointment but was told take my taxes returns and pay to have them done. I'm so confused, I self disclose my tax errors to the IRS and would have wrote a check on the spot, but was told take them to a income tax company and have them do it.

I'm just trying to understand. How is it that the CROOKS & THIEVES that's out here every year filing CROOKED TAXES, got a RETURN. But HARD WORKING PEOPLE who get-up-and-go to work EVERY day File taxes and got to WAIT for our MONEY. The IRS is just SAD