Internal Revenue Service is listed under Accounting & Tax.
Internal Revenue Service (irs.gov) has 376 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Lora P.
Called after receiving letter4883. On hold 30 mins to be told the system is down I need to call back. Could not even understand the mush mouth that answered today. Couple days ago the same crap, on hold 30 mins and they can't help me because system is down.
ROMAYNE A.
So I as a former employee of a certain restaurant paid my taxes, social security and Medicare. Well I thought I did. I got a 2025 W-2 from my former employer. Filed my taxes on was accepted March 7, 2026. On April 3, 2026. I got my 1st letter over income. Then another letter May 26, 2026. Still my past employer NEVER turned my tax information to irs or social security etc. WHY AS A LOYAL TAX PAYER SHOULD I BE THE 1 GETTING PUNISHED? I LITERALLY THOUGHT I WAS PAYING MY TAXES!! OBVIOUSLY SHE WASN’T PAYING THEM N POCKETING THE MONEY!! I HAVE MY W-2 TO PROVE THIS! WHY COULDN’T YOU JUST ASK FOR IT?? THE RELEASE MY REFUND.. VERY DISAPPOINTED TAX PAYER
Rob
Web site is not user friendly and cannot help with anything outside a very limited algorithm! Chat just spits out general generic information. Telephone number is useless. On hold for over 3 hours a day for 5 days in a row. Tax office, one man show, bad attitude and says he can’t see all people in line. 13 people in line, but he says he has other duties. Real screw you attitude to the tax paying public. Super frustrating!
Cassandra W.
Very sad here been calling for a week holding 2hours and 30 minutes to speak with someone who is on the phone coughing and acting as if they just rolled over only to hang up on me! Is this what we are paying for ? IRS gotta do better paying these people to do jobs they don’t do at all be rude,hang up on you or just not answer . People work and can’t be on phones holding for 2.5 hours but if you owe them that’s a problem too
Chin
Are you kidding me!! They want your money owed asap which is reasonable bc we all must pay taxes but time to get your legitimate refund is a serious joke, called, I visit them bc I was unable to successfully make an appointment, they rushed me put and gave me a number to call at 8PM at night. Yes 8PM. They cant see my info on IDme but I can see it. But they penalize a late payment. I should get interst waiting for my legit refund I work hard for 67 years
Nanosa
IS THERE ANYONE OUT THERE WHO CARES? Phone simply hangs up and says call back tomorrow. Called many times. Called to make an appointment and that phone line also directs you to website and disconnects the call. Website has no way of making appointment and sends you to the same # that hung up on me. Walk into an office and she just keeps me in line staring at me with no one in front of her for 10-15 minutes. When she calls me, I tell her there is something wrong with the phone system and she said no, this is normal. what do you expect. This is a sign of the time. What?? Don't send these stupid notices asking for documents if you will not allow me to call or email or contact someone simply to say you already have it. Why are there no morals anymore? Why are these people's consciousness comfortable getting paid to abuse others??
DL
Zero stars would be more accurate.
Ty J.
I've called them over 100 times, literally, since March, I have spoken with someone 7 times out of those calls. The agents always claim they can't see your information, or the information they are claiming to need hasn't been uploaded...when I can see all of the information on my IDMe account. It is like they get off on violating constitutional and taxpayer rights. The agencies that are supposed to help, have just as long of a wait, and don't guarantee they can help you. So basically the IRS gets to continue to violate Tax Payers and our government chooses to do NOTHING about it.
