Internal Revenue ServiceReviews of irs.gov

The automated phone service will have categories irrelevant to what one is calling about and then it says it's piece and hangs up. There was a time maybe in the 1990s were the IRS was revamped to be nicer, that has not lasted. Waited to get a appointment for one of the local offices, the customer service I spoke to first was okay but failed to be able to help me. The second person I waited almost a half hour to talk to was rude, stupid, condescending, and was looking for a reason not to help and hung up. This system is supposed to be the fairest, but is the most user unfriendly. Problem still not resolved. The IRS told me I owed money at tax time, so I paid it. I received a notice that I still owed the money. I sent front and back copies of the cashed check. A month later I get another letter says I owe the money and no one wants to help. Bad system. I know one person that about 4 years ago never got their refund and when he inquired was told he received it. He showed all bank record that it was never received and the said you got it. He even made a complaint against the IRS and still never received it. They seem corrupt.

The IRS is trying to bully me into paying a balance I don't owe. Federal workers & US gov agencies have been punished into silence. I'm on trump's revenge list for being truthful. The IRS started keeping my Earned Income Tax Credits in 2018. The IRS sent me a demand letter in 2025. I called the IRS. I was asked 'Are you calling about making a payment?" I replied no, I'm calling due to reporting the IRS for extortion. My refunds are being applied to a balance I don't owe. Staff puts me on hold until I get disconnected. I filed form 211. Today I received a letter from IRS Ogden UT. The same IRS office that started this mess. I was informed it may takes years if a investigation is warranted. I felt it was best to shine Trustpilot's powerful spotlights on that agency. The current IRS is a shell of itself. I would not truth this IRS with a pet rock.

IRS is a joke. I don’t know how many times i tried talking to an agent and got hung up on from the automated line. Finally figured out how to get a live agent. Sit on hold for 1 hr and 50 mins while at work. They finally answer and he hangs up on me. There is not another business that runs this badly. Absolutely terrible service.

The most incompetent is the IRS revenue service of the U.S. federal government! Paid debt off in Dec.15, 2025. Before filing in Feb 2026, I called and waited for 3 hours before I got someone and it took more than several phones to get thru to an actual person. Though the check clearly stated all information needed to be applied to the correct tax year...I was ensured it had been. So I went ahead and filed my taxes in Feb of this year. IRS took my refund of 5000 for past due taxes that were paid off in Dec 2025. March request tax advocate with Form 911. Never not once heard a word from TAS Michelle P. in Indiana. Many voice mails, faxes and emails. May 2026 filed with our Congressman and have a constituent Debbie B. Filed a Form 843 as requested immediately. June finally after 3 months I was given a case number for the TAS agent assigned. Still no word form her. Don't bother calling her direct line either and leaving a voicemail because not only does she not answer her line but she does not return calls either. At the very least the constituent does reply but it's more or less automated response of I'll ask for an update that never really comes. So here I am almost 8 months and no movement on my transcripts. 50 calls at least because the system tells you over and over again "Call volume too high please try again the next business day". Every single ID I have logged for each person I have spoken too and every last one of them were completely a waste of time in ignorance. Why do we have people in the federal government working these phones that not only know nothing but if they do there is not one single they can offer in remedying the situation? What a waste of tax payers time and money. Fire them all....

This is a sick joke. I waited over 2 hours on hold for someone to come on the line but no one with any brains works there. I can’t get a hold of any site where I can simply tell them I never got my refund. Why do they even offer to help????

If there were an award for the most dysfunctional government agency, the IRS would be a serious contender. They don't even deserve 1 star. I called at 8:00 a.m. sharp (when they say they open) because I needed something incredibly simple: to set up a payment plan that needed approval - I tried online and but could not afford the minimum online payment the IRS system demanded. Rather than giving taxpayers flexibility, the website forces people into a one-size-fits-all solution, leaving no practical option except calling. That phone system is an absolute disaster. The voice recognition is infuriating. If you don’t respond exactly how it expects, it repeatedly says it can’t understand you. There isn’t even an option to bypass the voice prompts and use the keypad exclusively. In 2026, with the billions of dollars collected by this agency every year, how is this still the technology taxpayers are forced to use? After fighting through endless menus, entering my Social Security number, and finally requesting a representative, I was asked for a PIN I hadn’t used in years. I followed the instructions and said I’d forgotten it, only to be told that no one was available to help and that I needed to call back later. Later? It was barely 8:15 in the morning—fifteen minutes after the phone lines opened. SO I kept calling and going through that BS to try and get some govt employee that we know doesn't give a crap and is most likely avoiding the phones. How can an agency that expects absolute compliance from taxpayers be completely unprepared to answer its own phones when business hours begin? Taxpayers are expected to meet strict deadlines, pay penalties, and navigate endless bureaucracy, yet the IRS can’t provide basic customer service for people who are actually trying to pay what they owe. The irony is almost unbelievable. I wasn’t calling to avoid paying. I was calling because I wanted to make arrangements to pay responsibly. Instead of helping, the system created obstacle after obstacle. The entire experience felt less like a modern public service and more like navigating an outdated bureaucracy that seems designed to wear people down until they give up. The technology is antiquated, the phone system is maddening, and the customer experience is unacceptable. Taxpayers deserve far better than this. If the IRS expects professionalism and accountability from the public, it should hold itself to the same standard. Screw them.

DO NOT WORK HERE IF YOU HAVE DIGNITY. I recently became disabled and my manager in PPU, she has not been a good manager at all: She’s openly racist towards myself as a woman of color & other minorities! I reported to her boss. He’s also guilty & done NOTHING to protect me & he has been backing her up with her lies & forgery to Texas Work Force! I took unpaid FMLA leave at the end of April 2026, due to the fact that I am now currently disabled. My manager advised that I take medical leave for 3 months to heal but then all of sudden when I actually took her advice to take care of my health, she turned around & sent me numerous fabricated AWOL notices to my apartment. Not only did she do that, she used one of my coworkers to harass me. When that didn’t work she continued to harass me the ENTIRE TIME during unpaid leave making my disabilities much worse. I sent a stated text message explaining my leave, so the AWOL notices were a form of her discharging me from my position. I also reported her for her racist comments on the floor, her creepy inappropriate comments and questions regarding my bathroom breaks..Even on my medical leave, I haven’t been able to catch a break from this lunatic manager in PPU! The manager is upset all because I blew the whistle on her for her gross misconduct and negligence regarding my health & told her that due to my disabilities, I can no longer work my alternative schedule 5/4/9. Not only is the manager extremely crazy & erratic, she thinks she’s above the law! I filed for unemployment with TWC after she let me go for asking for reasonable accommodations, even tho I have an reasonable accommodation form that got filled out on 5/12/26 by I and my doctor stating what I needed to operate on the daily basis. First the manager or someone went in my system to falsify my wages to TWC claiming that I made only $6 a pay period which got me denied for benefits because I didn’t make enough to qualify for benefits. Once I submitted my W2 Form, my wages per week I was supposed to receive went from $305 then TWC recalculated my benefits and I was mailed that my amount for unemployment benefits would be $485 a week. I had a phone call with a hearing office from TWC and not only did he continue to talk over me and not listen, he wasn’t able to see the discrepancies between my employers lies. I unploaded an overwhelmingly amount of evidence & he clearly took the word of my manager even tho she is a narcissist and habitual liar! A bad liar!! I was told by the officer that my manager, told TWC that i never took medical leave & that I was working in office still. Ok if that were the case, why did she continue to harass me with so many AWOL notices if I’m “working” as she falsely claimed? When i explained my side of the story, TWC called my employer back and they STILL kept on lying trying to cover for her & the fact that she discharged me for my disabilities. She also lied heavily and said that I never requested for accommodations when there’s numerous text messages I sent her that she blantly ignored my RA requests. Then she lied to TWC offices and said that I actually just quit to my disabilities which also was NOT AT ALL TRUE!! There’s no text messages, email or proof that I resigned. I never turned in my work badge which is usually the procedure for when you leave a federal agency. My manager never had me sign a resignation form & it’s also contradictory how she can go from lying about my wages, which is FRAUD, to lying that I’m working then turning around and saying that I quit?? How is it possible to simultaneously work and quit a job at the same time? Taking FMLA leave isn’t “misconduct.” It’s my right as an employee. Not only did my manage lie a whole lot on me, none of her lies make sense and I’m truly mind boggled how the TWC officer couldn’t read between the lines of the manager’s bullshit nor do I think TWC truly took the time to look over all the crucial evidence that I uploaded for my case. So I got denied again because my manager in PPU keeps lying & trying to cover her ass for her impulsive behavior of firing me. Manager can’t claim that I wasn’t a good worker because I had a 4.5 as far as performance and she never had an issue with me the 2 years that I worked in the department until she got the role of a supervisor. Not only did she commit fraud and forgery, I still have my work badge in my possession so how is she going to claim I quit when I never turned in any badge?? I am planning to sue the company in the future for not only allowing somebody extremely incompetent to be blantly racist towards black people and other minorities, Manager also messy as hell and gossips about everyone & she’s already gotten away with literally everything. Nobody helped me out!. She doesn’t follow the rules in the IRM and I have no idea why they won’t remove her. THIS TOXIC MANAGER NEEDS TO BE FIRED FOR GROSS MISCONDUCT ASAP!

It is unfortunate that negative stars don't exist much like a number line, because this organization would not be getting even 1 star. Working with my accountant through an administrative error on the IRS part, which they acknowledged, however have failed to come to a resolution as of yet even though the error was clearly on the agency's end. Phone calls are left on hold for several hours only to be disconnected and end users having to start the process all over again. Because you know, we are all just sitting at home with nothing else to do but listen to whatever on-hold music is there. As a Federal employee, I am fully aware of the staffing cuts/shortages, resource and funding cuts, we are ALL experiencing it. But is that your excuse? If you cannot do a job, please resign, find something else. You are there to provide a service. As an employee of VA, if you are sick, I will make sure you are taken care of. Do your job. Be better. Or find something else. You are a nuisance and doing nothing but hurting hard working tax prayers. Do better.