IrisheupassportReviews of irisheupassport.com

My wife sent in her passport renewal over two weeks ago and since we are now married she had to send in our wedding certificate as evidence so that she could change her surname for the new passport. Initially online it said that all documents had been received and accepted but now (two weeks) she has still not received her passport and she got an email from the passport office saying that they will not accept a black & white photo copy of our wedding certificate and we will need to send in the original document. This is a complete and blatant lie by the passport office! We have never photocopied our certificate we sent them in the only document we ever received which was absolutely in colour (not black & white as they claimed) we tried explaining this on the phone to them but they were completely uninterested in listening to what we had to say and simply advised that we apply and pay for a new certificate and post it into them again. Bunch of incompetent fools working here in my opinion

Absolutely terrible service. I applied for first time Irish passport months ago. Travelled to Guarda station and had my documents validated, including copy of my UK passport. Had a target date for the end of September and when the date was approaching they informed me that I needed to send a marriage certificate. (I should have included it in hindsight but had to send for a new one). Posted it via Royal Mail where it sat in Belfast for a full week before they delivered it. Then to be told that the resubmitted application basically goes back to the start of the queue. Ridiculous it just needs to be verified as my other original documents have been returned. I've actually been and returned from the holiday I wanted the Irish passport for. UK passport must more efficient service. As for the Royal Mail they need to take a leaf out of An Posts book they have a far better more efficient service. As of today apparently I still have another week to wait.

1st Class Service received. My 1st time application took only 5 x weeks. Great considering it took Royal Mail 9 x days to get my documents from UK to Ireland.

Honestly, how easy is this process!! Made the application online and posted my documents. Very easy to track and see where the application is up to. My passport was issued 2 days before the targeted date. The longest delay was Royal Mail getting my documents to Ireland, didn't leave England for just over a week from the post office. Hadn't received my marriage certificate back, so used the online chat and was acknowledged straight away, no waiting, and and was given a tracking number. So easy!

Absolutely abysmal service. If I could give zero stars I would. Been waiting months on my son’s first passport. Family holiday ruined. Nightmare. The staff are highly skilled at giving you zero information. It’s actually impressive how little they can help. May as well be ringing my local Tesco for an update. Ps if applying for your babies first passport I suggest starting the application preconception. Hopefully then it’ll be there in time for the child’s first holiday.

If I could give them a negative 0 I would. Absolutely useless. Documents were lost, I called several times, and each time was given a different response. They information of the post office paper document needs to be updated. I was trying to be proactive to see if addition documentation was needed but they wait until the 8-10 weeks are up and then will send you the bad news. The customer service team are some of the most unprofessional useless individuals I have dealt with. |All they will tell you is the estimated date you may receive your passport which I can see myself on the website. They cannot answer any other questions. They will not connect you with a supervisor. It makes me wonder what kind of training is provided to this civil department. Utterly frustrating!!

Shambolic applied for passport in Jan so I could go and meet my future father in law time for passport to arrive was told police officer did not sign on stamped so then I went back did it again and got it signed and stamped then it arrived back a few weeks ago saying fill it in again cos I didn't sign it which I did it it would be stupid to not sign it even the police offer said they must have lost it but now it's too late to meet my future father in law as he passed away while I was waiting to get the passport so thank you Irish passport office for your utter shambolic management no wonder Micheal Martin was rightly giving out unacceptable should be closed now and replace by people who know what they are doing

Applied for passport early April'24 through Passport express. Send in all required documentation as mine was a complex application. Target date for completion was end of June, status bar reached its target but went back down. Rang Passport office to see what the problem was & said they needed more documents. Received letter outlining what they needed. They needed the same documents I had already sent only this time they had to stamped & signed, I wish they could've said this sooner or had this on their website as it would've caused less stress & anxiety. However, I got the documents signed & stamped & sent everything back by registered post. Rang daily for updates & found staff lovely & pleasant but were reading from different hymn sheets all the time as most answers to my questions were conflicting & the estimated target date had now went to 7th August 😩. I was due to travel on 3rd August. I emailed in a complaint about & they acknowledged my complaint. I was never rude nor nasty & understood it was a busy time for them however they had my application since early April Continued to ring daily still got the same response. Then 29th July I got a call from Passport Office to let me know my Passport application was complete & would be sent to me the same day or I could collect it I received it the following morning. My experience with the Passport office was no doubt stressful but I can honestly say I did not think I was going to have my passport on time to go on holidays with my family & I am so greatful for making it possible. They do work with you & work towards completing all applications if you provide all relevant documentation at the time of application, however I do recommend that the Passport Services updates their website & is specific as to their requirments in relation to what documents should be signed & stamped apart from the Garda's section. All in all...Thank you to all in Passport Offices who participated in processing & completing my application.