Sandra M.
Applied for passport early April'24…
Applied for passport early April'24 through Passport express. Send in all required documentation as mine was a complex application. Target date for completion was end of June, status bar reached its target but went back down. Rang Passport office to see what the problem was & said they needed more documents. Received letter outlining what they needed. They needed the same documents I had already sent only this time they had to stamped & signed, I wish they could've said this sooner or had this on their website as it would've caused less stress & anxiety. However, I got the documents signed & stamped & sent everything back by registered post. Rang daily for updates & found staff lovely & pleasant but were reading from different hymn sheets all the time as most answers to my questions were conflicting & the estimated target date had now went to 7th August 😩. I was due to travel on 3rd August. I emailed in a complaint about & they acknowledged my complaint. I was never rude nor nasty & understood it was a busy time for them however they had my application since early April Continued to ring daily still got the same response. Then 29th July I got a call from Passport Office to let me know my Passport application was complete & would be sent to me the same day or I could collect it I received it the following morning. My experience with the Passport office was no doubt stressful but I can honestly say I did not think I was going to have my passport on time to go on holidays with my family & I am so greatful for making it possible. They do work with you & work towards completing all applications if you provide all relevant documentation at the time of application, however I do recommend that the Passport Services updates their website & is specific as to their requirments in relation to what documents should be signed & stamped apart from the Garda's section. All in all...Thank you to all in Passport Offices who participated in processing & completing my application.