IrisheupassportReviews of irisheupassport.com

I applied to renew my passport. Simple process, done in minutes. Applied late evening Wednesday 16th April. Tracking indicated the passport would be ready on 2 May. That’s good I thought. When it arrived this morning 22 April I was delighted. Less than a week and with the Easter Bank holiday. Cannot recommend highly enough.

If I could give these people minus 5 stars I would!! So horrible to deal with. They don't give you back all documents you send. They cost me so much money and the woman's attitude on the phone was you just have to get all the stuff again! The Irish passport office should be ashamed of themselves and if people give you documents you should return everything!!!

Absolutely useless, said on website, I could do an online renewal nearly 2 weeks ago, told me all I would need was a picture, because I have a biometric passport already, they do not require anything else, 4 days ago sent me email requesting full birth certificate. I'm no longer at home and this is a major problem now. Sent 2 email asking why they require it, both have been ignored over the last 4 days. They seem to be a law and upon themselves. They don't follow their rules, and if you ask why, you're told we don't need to answer your questions. It's little ridiculous seeing as they give out 1 million last year in a population of 5 million. I've had 3 Irish passports and can't get a renew.

So I did my renewal pastport on line they rejected 20 photos, just received my passport this morning and I'm bald in the photo wtf

Passport arrived within 2 days of renewal application being sent.

I applied for a passport to this office in 2024. They lied about the forms they received in the post, together with fact that they don't accept certified copies of marriages and deaths even though these forms come from the authorities. My dentist did not answer the witness call and so they refused application. I tried engaging rationally about the forms and fact that most people in big cities don't use landlines. The complaint was not upheld and so I have gone to the ombudsman. Don't expect sanity to prevail when dealing with this office and people.

I applied for my Irish Passport on the 22nd August 2024 (20063790074). The first email I received was requesting a Landline for my witness. Very few people have a landline these days but I was able to comply and posted the relevant number (cost £8.15 for a registered letter) Another email to say my witness was uncontactable which was nonsense as he had no missed calls on his phones. I supplied a new witness and posted the 2 relevant forms signed by my witness a local chemist (£8.15). Another month goes by and now they claim I didn't post the witness form and my witness is uncontactable. I checked with the chemist and once again nobody rang her. I contacted their chat hub a further 4 times to see if they had found the missing witness form and eventually they inform me I need to re-submit my application including new photos and extra documents. National I.D card or Driving Licence with a photo. The UK don't have either !. As far as witnesses go. The PSNI can only be contacted via a hub and the same with Banks. My witnesses were an accountant and a chemist. They obviously never tried ringing either witness otherwise they would have had missed calls on their phones. I was offered a cancellation which I accepted but they are now taking a further 30 days to refund me the 75 Euro application fees and no refund for the £24.45 it has cost me in postage. I offered to go to Dublin for a face to face meeting to resolve any problems but they don't do that either. I asked to speak to a manager but was refused that as well.Just a complete bunch of lies that took 3 months

I have naturalized through my Irish husband who I have been married to for over 20 years! Why is there NO central data base for naturalization and passport office? Surely you must know that one cannot apply for a passport unless you are an Irish Citizen and in order to be an Irish citizen you would have needed to submit ALL the documents for this. I am fuming at the fact that my passport was due on 12 Nov now moved to 29th due to my PPS card and marriage cert not being included. For goodness sakes!! How do you think I was naturalized? So much unnecessary stress, my anxiety is through the roof as I had a trip planned and now I cannot book anything!!