IrisheupassportReviews of irisheupassport.com

From Australia. Outstanding and courteous service. Too many people are quick to criticize without acknowledging staff efforts.

Called Customer Service today to try and establish the status of an application. I was told it could take up to 16 months to process. I asked if they had received my information in the post and if my grandfathers birth certificate was with them. I was told they couldn't check that. I went on to ask further questions regarding the application and the girl hung up on me. Awful customer service. Awful attitude of young girl on phone. Disgusting that anyone gets paid to treat people like this

Applied for Irish passport 9 months ago and I have to say what a shower of incompetent fools they seem to be....

My wife and I got our passport renewal photos taken by a very helpful chemist last Friday morning. He used dedicated software to tweak them to be acceptable under the passport rules. Our online application went in that afternoon. I was bowled over to receive two new passports in the post this Monday morning! Absolutely brilliant service. Thank you to all involved.

PASSPORT OFFICE STAFF NEED TO BE CHANGED ASAP Such people should be well trained, helpful, friendly and fast. There is no option direct contact with a real person, only by phone or email. Asking clients about the same things, ignoring fact that documents were sent already or/and simply careless. People send sensitive documents which should be send back quickly (not waiting somewhere on their office). In fact, documents are sent on the beginning of any application so what's a point to send them again ? Online application no better. Mails sent by mistake, many other false, answers from different people, etc. How long we can wait for a new passport ? Technology should help if people know how to use it correctly. Fix online communication, correct applications, photo details. Garda men are laughing how many times they need to sign the same docs. Move on guys, you are national service ! Shame to be slow like this. 24 hrs work shift needed for such service and more people !!!

Application over target time. When I called the rude staff didn't care and just said you have to wait with information of where your application is up to.

Extremely disrespectful and incompetent Cork office.Applied in February and still waiting for a passport...

Not fit for purpose. Needs a whole restructure and staff that don’t put the phone down on you!