IrisheupassportReviews of irisheupassport.com

Sent my application in the start of January, they were over the estimated processing date and 3 days before my holiday,( mid march) told me i didn’t have the right documents which would take another month. After those documents were sent, it took another month and a half (well after the estimated processing date) for them to tell me there were more problems. Process is very slow and they should be more clear and helpful on what to send earlier on. People through the phone number told distractedly different things every time i phoned, very unhelpful and unprofessional.

If I could give a minus I would, applied online for my mum's passport in Jan 24, estimated date 6th march which came and went, I rang nearly every day after that to be told it was being processed, 5 days before are travel date they said a supervisor would look into it, later that day I rang again to be told something hadn't been signed, which was bull dust eventing was in order before I sent it 3 separate people looked over it for me, I begged them if they would let us come and provid the paperwork needed and complete application but it was a definite NO, my mum missed her dream cruise and probably won't get the chance to go again due to her dementia declining, very upset and completely dissatisfied with the service, and to top it all we still waiting for passport 😭 2nd may 2024 still waiting absolute joke

Everything I call a mesage says they cannot answer my call as they are busy. Also I have to listen to this message in Irish then English before I find i am getting no where. It would be helpful and waste less time if I was first asked to push a button for which language I needed. I need to speak to someone but its not going to happen so maybe we have to step backwards and write letters again.

I'm bowled over with the fabulous online renewal service. Expecting loads of issues as not too techno savvy it was so simple to apply and the guidance re taking pasport photo was seamless. I applied on 22nd march, was advised that expected delivery would be 9th April. I got it by express post on 26th March . Fantastic, brilliant . THANKYOU FOR MAKING IT SO EASY

I contacted the Dublin Irish passport office to speak on behalf of my wife. My wife told the operator she had given me permission to speak on her behalf. I was nice and polite, I just wanted to sort an issue out. However, when I was in mid sentence, the operator put the phone down. I was gobsmacked. I immediately filed a complaint. I got a response the next day to say as the application was in my wife's name,it is she who must make the complaint. Their logic defies explanation. Their standards are in the gutter. In future, I will use the post office on South John Street Liverpool. They seem far more organised and helpful. I rarely, if ever,write a poor review, but this passport office takes some beating.

Outstanding extraordinary efficient… Outstanding extraordinary efficient service on applying online for passport for me and my husband Thanks so much

I cannot believe it i am shocked to the bone I applied on the 9 Feb online from Leeds West Yorks and the thing dropped through the letterbox at 10 am on the 16 Feb If thats not the personification of good practice and efficiency what is That is in the light of my own experience others i am sure will have had quite the opposite outcome Credit where its due T HANKS

Total disaster..sent application for passport July 23 and am still waiting on it February 24. All appropriate documents have been provided: long birth cert, short birth cert, driver licence, marriage cert, 4 photo suitably countersigned, my old passport. All details have been correctly submitted - all forenames correlate between documents. They appear to be trying to stall the process by querying and finding fault when there is no fault! Ironically, turnaround for online British passport is ONE WEEK.