inthecloudsReviews of intheclouds.io

I placed my order on July 17 and as of October 11 I stopped receiving emails from them about my order that was supposed to ship August 28. I have somehow been waiting for an agent on their customer support service for 3 days but it doesn't help anyways because the only response I've received was that someone will update the production team. One person named Dan told me it was completed on September 13th but the automated email responses are not helpful in finding out where my order is. I don't mind the wait as I see people have received their packages, it's just the complete lack of communication from this company. Will update my review after I receive my order. Edit: On November 6, 2023 I cancelled my order and submitted a report to the proper authorities where I’m from. Received a full refund on November 12, 2023.

The whole process was too slow, and it took more time than expected for my order be completed. After that I’ve being waiting for months for my order to arrive and even the delivery company is taking more time than they should. I don’t recommend at all this website and company. Not enough transparency, high prices and not support for the costumer.

Great product, great printing and a great cover. The team were really lovely and responsive too and I got a nice note from them in the package to. The only reason I'm not giving a five star is that sadly the music seems a bit warbled - maybe something happened in transcribing the music from mp3 to vinyl, but it feels warped. The record isn't warped, but the record is - with steady notes wavering a bit. Still, I trust the team and will give them my business in future. I have another record coming, so hopefully this is just a once off issue.

Vinyl design not like the websites mock-up,The Cover was discolored the wrong color and slightly blurry the center labels were very off even tho i made sure to make them even on the website checked 3x to make sure some of the songs skip and loop but over all it wasn’t worth it and i have a 2 Lp Vinyl on the way from them witch is over 100$ so i’m hoping to have a better experience pros: beautiful vinyl color

The vinyl quality is good. The main problem I had with this order was the cover art was off center.

If the "custom-made non refundable product" is not up to MINIMAL standard, what do you want me to do? I can't enjoy this. Fuzzy 144p like quality you would get from $1 earphones. Flimsy outer that barely fits both the records. Please consider giving me SOMETHING BACK?! This is not worth the price in any way.

I received my album a month later than expected, so over two months after I placed my original order. My first disappointment was the vinyl jacket. It SMELLED BAAAAD! I'm not a person who is very sensitive to smells, but this has a strong chemical smell that hasn't gone away. It fills the room. I think I will have to throw it away. Second, the jacket is poor quality. It is floppy, not firm like a vinyl jacket should be. It feels almost damp, like the ink is still wet. Third, the audio quality sounded okay for the first few seconds, but then you can hear it sounds almost limited. I can't explain it. For example when the artist hits a high/loud note, it's almost like it's capped or something. No bass, no depth. For the money I paid I'm VERY disappointed. I will not use them ever again, nor recommend them.

I ordered a single custom record sleeve printed for a record of mine that was missing one. The sleeve was well packaged and arrived in a reasonable amount of time. And the printing quality and colors were excellent. However, there was a white strip on one edge despite me having fully filled all the bleed areas, and the cardstock used was much flimsier than most record covers. It's stiff enough to protect the record on my shelf, but flops around a lot when I'm trying to get the record back in. For what I need it for it's perfectly adequate, but could have turned out better.