intheclouds Reviews | Read Customer Reviews of intheclouds.io

intheclouds Reviews | Read Customer Reviews of intheclouds.io

intheclouds reviews

437 approved reviews, newest moderated first

Average B.
Sep 2, 2023
Never gave me a CD
I ordered a cd in February, and the cd order I made was finally processed in July. The email sent to me simply said "You put too much time on the cd and we can't process it." At that point I was moving, so I asked if I could change the shipping address or get a review or lower the amount of music I put on the cd or SOMETHING. This was in July, the day I received the email. It's currently September, and my email hasn't even been opened since. That was a waste of 20 dollars.
Response from inthecloudsSep 26, 2023
Hi, Thank you for taking the time to share your experience. We sincerely apologize for any miscommunication that occurred. We strive to provide clear and timely communication with all our clients, and we're disappointed to hear that we fell short in this instance. Your feedback is valuable to us, and we will take immediate steps to improve our communication processes. Please reach out to us directly so we can discuss this issue and how we can resolve this to your satisfaction. All the best! In The Clouds
Report
Cohen G.
Aug 18, 2023
bad quality
bad quality, took three months to ship
Report
Adrian R.
Aug 18, 2023
Perfect
Exactly what I wanted
Report
Iain K. M.
Aug 17, 2023
Still waiting on my record
Took awhile but eventually showed up.
Report
Francis
Aug 14, 2023
Product OK but lack of communication
The product is not bad, but I left 3 stars only because there was a complete lack of communication for 2 months. I think you can improve your reviews by responding to emails and giving periodical status about the orders.
Response from inthecloudsAug 18, 2023
Hi Francis, Thank you for taking the time to share your experience. We sincerely apologize for the lack of communication. We strive to provide clear and timely communication with all our clients, and we're disappointed to hear that we fell short in this instance. Your feedback is valuable to us, and we will take immediate steps to improve our communication processes. If there's anything else we can do to address your concerns, please don't hesitate to reach out to us directly. All the best, In The Clouds
Report
ML
Aug 13, 2023
It took way longer to arrive…
It took way longer than what it said it was gonna take, my songs skipped the endings and went straight into the next one on one side, and customer service was bad.
Response from inthecloudsAug 14, 2023
Hi there, Thank you for your feedback. We apologize for the negative experience you had with our product and service. We take customer satisfaction seriously, and we would like to understand more about your concerns. Could you please contact us directly? We are committed to resolving this issue and ensuring your satisfaction. All the best, In The Clouds
Report
Mazie
Aug 11, 2023
Great service!
There are a lot of options to choose from. And despite the long wait period, they were very considerate in their updates.
Response from inthecloudsAug 14, 2023
Hi Mazie, Thank you for your wonderful review! We're delighted that you had such a positive experience. Your kind words mean a lot to us and serve as motivation to continue delivering exceptional service to all our customers. We value your support and look forward to producing more custom CDs for you in the future. All the best, In The Clouds
Report
Wyatt
Aug 9, 2023
Never using again
Completely changed the colors on the vinyl art and warped the images on the sleeve. The sleeve smells terrible and the vinyl pops almost all the way throughout
Response from inthecloudsAug 18, 2023
Hi Wyatt, Thank you for your feedback. We apologize for the negative experience you had with our service. We would like to understand more about your concerns. Could you please contact us directly so we can have this fixed for you? All the best, In The Clouds
Report