inthecloudsReviews of intheclouds.io

Terrible service, record skips first song and it's unplayable, took forever and terrible customer service

Bad quality- 2 of the tracks skips. No response from customer service.

Expedited production was not honoured. Shipping information was created on September 23 and has yet to be sent out as of today. An important delivery date was missed and still not sent out. No real information has been provided.

Ordered custom bags. Thought I had plenty of time (ordered them 3weeks before I needed them). Nothing in the ordering process or confirmation said when I could expect them. I finally ended up searching on their website to find that JUST processing time would be 4 weeks and then it takes another week on top of that for shipping, so over 5 weeks total!!!! I never would have ordered had this been communicated! They clearly don’t want you to know! Just 2 days after placing the order, I emailed customer service to tell them to cancel my order as it wouldn’t arrive anywhere close to when I needed them. The agent said they were “in process and could not be cancelled.” This is clearly a lie as they themselves say production takes 4 weeks. I went back and forth, asking for management (which I never spoke with) to be told they would not issue a refund. I have already ordered from another company for HALF the price and they will be in my possession within 2 weeks of ordering. Really regret placing an order with this company and will also be placing a complaint with the Better Business Bureau. As I’m reading the many other negative reviews, they clearly don’t do honest work for anyone and should be shut down.

Sadly, the very first couple of times i ordered from In the Clouds (cassette, cds) they had done AMAZING work. However, the last two times i tried to get a cassette made they screwed up the Jcards and i had tried to get them to fix them but never got a response or a replacement. Takes forever for them to respond via email which does not help either.

Horrible quality, horrible customer service. Save your $!!!

Both records are scuffed

Would give it 0 stars if I could! I ordered this product 3 months ago and it said it would take 4-6 weeks to ship and i still have not recieved my order. I have emailed numerous times and a customer service bot has always responded saying they have no update on my order. This company is a total scam and I would NEVER order from them again. Not to mention, after waiting 3 months for a product, every other review is complaining about the quality. They have also done nothing to apologize or remedy the fact that my order is 1.5 months late...what a joke of a business.