inthecloudsReviews of intheclouds.io

HORRIBLE. DID NOT MAKE THE CDS, AND NOW IS NOT REFUNDING ME. THIS IS GOING ON SINCE JULY.

12/7 Yes, I received a reply. Unfortunately the reply only tells me to wait longer and that my order is "in progress". I think if I knew that my artwork was done and ready for review or that thy received my changes to the tracks I provided.....anything other than a generic update that could have been sent to a million other customers. Some sort of "pizza tracker" could do wonders here with some auto reminders on key milestones of the delivery process would help everyone. Once I receive a actual update on my order I will think about changing my review. I ordered 5, yes 5, custom vinyls for my kids as a special present for them. About 6 weeks after my order I sent a message to the support email and DID get a response telling me it takes 6-8 weeks. I am thinking to myself, this might me alright. Fast forward to today. Between the time I got an email response to now I have written 3 emails, countless chats that NEVER receive a response and NO responses, EVER in email after that first one. Not even a hey, you just spent $100's of dollars with us and here is where your order is at, NONE of this. At this point I feel like I have lost money and worse, I have lost a very thoughtful gift.

Wrote a review on here before that got a response from the company. Maybe this is the only way the company will respond since I’ve sent multiple emails over the course of weeks with no response. I feel like I’ve been scammed and I haven’t had any product update in months. I’d happily change my review if I can hear back from the company regarding my order.

I placed an order for 2 double LP custom vinyls back on early August. Apparently, they were shipped on September 28th. It's December 2nd now and they have not arrived. The support team will not reply to my emails. The postal company told.me yesterday that this shipping number does not appear to have been shipped at all. My order incuded a Christmas present which I still have to post again and honestly, I think this is a scam. I will gladly change my review within reason if my order ever arrives but my overall experience so far has been absolutely abysmal. Avoid. EDIT: The reply from intheclouds says they've sent me an email with an update. I've just checked my inbox. There is no email. EDIT 2. Email arrived. Similar to the reply below. I don't.like the fact that I am ignored until I write a bad review. I don't like writing bad reviews and it takes an awful lot for me to do that. It really does. But if I hadn't written this review I wouldn't have heard from them. I'm sure. EDIT 3: Still nothing from these guys. I've sent several emails to which they replied to none. Avoid at all costs.

I haven’t heard anything from the Company about my order and i can't track my package. It's a birthday gift for my friend who has birthday on the 20th of december so it would be nice if i were able to track my package but im not. I think it's really bad communication.

I wish I could say anything good about this company, but I can't. I ordered a custom vinyl almost 8 weeks ago and still haven't received anything. There hasn't been a single email explaining why either. But don't worry, you'll be spammed with emails about other things they sell instead! Unbelievable. Absolutely ANY sort of "I'm sorry, demand is high at the moment. We are 60% the way done with your vinyl" would be helpful, but nothing.

I have been trying to get ahold of the support team of this company for over two weeks. I have sent two emails and filled out the contact form on their website and all I get is radio silence. I was quoted 6-8 weeks back in the first week of september, and now as november comes to a close, I haven’t heard a peep about my order. Do not order from them if you expect any sort of communication on their end.

My order has finally come after months of waiting and my vinyl arrived with big black marks on it. Not happy. I’ve tried contacting the company about this via email yet have received no response, I would like a refund for this as it is I’m not good condition and I paid a lot of money for it, I can send photos of the marks if required