intheclouds Reviews | Read Customer Reviews of intheclouds.io

intheclouds Reviews | Read Customer Reviews of intheclouds.io

intheclouds reviews

437 approved reviews, newest moderated first

ftey
Sep 18, 2023
No communication, awful service
I do have to leave a new review because I realize that the records that have been cut by IN THE CLOUDS are completely wrong: - The songs are not in the order listed in the FaceA FaceB labels (that I provided) - one song is missing - one song is duplicated between face A and Face B : thus the missing song. I am extremely unhappy because this was a gift to my son (who created the songs) and now I look like a stupid guy after spending $700 on this gift. The worse experience is that there is a total lack of communication, not answering to emails, etc. I had to write a bad review to finally get my order. And look what I got: something quickly cut with no quality or verification. Will never use this service again.
Response from inthecloudsSep 26, 2023
Hi there, Thank you for taking the time to share your experience. We sincerely apologize for any miscommunication that occurred. We strive to provide clear and timely communication with all our clients, and we're disappointed to hear that we fell short in this instance. Your feedback is valuable to us, and we will take immediate steps to improve our communication processes. Additionally, we want to apologize for the errors made in creating your record. We would like to make this right for you. Please get in touch with us so that we can discuss how we can resolve this issue to your satisfaction. All the best! In The Clouds
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Anonnymous
Sep 14, 2023
Could be better...
I bought this vinyl as a present for a friend for her birthday. The paper sleeves that the record come in were both split, so I had to spend even more money to replace them, and the jacket for the record is creased with a huge circle outline, most likely from the packaging being really tight and causing an imprint from the disk. The photo I used on the front was extremely blurry but that was most likely my fault for not uploading a really good quality one. I just reprinted the photo and stuck it over it. The songs are good which I guess is all that really matters :)
Response from inthecloudsSep 26, 2023
Hi, Thank you for bringing this matter to our attention. We apologize for the subpar product you received. Providing high-quality products/services is our top priority, and we regret that we didn't meet your expectations for the jacket. We will be sure to take immediate steps in making sure that this incident won't happen again. All the best! In The Clouds
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Joe E.
Sep 13, 2023
Couldn’t upload songs I wanted but…
Couldn’t upload songs I wanted but overall got the job done
Response from inthecloudsSep 26, 2023
Hi Joe, Thank you for taking the time to send your feedback. We apologize for the issue you have encountered and for the inconvenience. We are actively working to address the issue you mentioned and make improvements where needed. If you have any additional feedback or if there is anything else we can do to assist you, please let us know. We value your input and are committed to providing the best possible service to our customers. All the best! In The Clouds
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Foster B.
Sep 11, 2023
Your products are awesome
Your products are awesome, you did a very Great job
Response from inthecloudsSep 12, 2023
Hi Foster, Thank you so much for taking the time to share your positive review. Our team works hard to ensure that every customer receives an excellent custom CD, and it's rewarding to know that we succeeded with you. We truly appreciate your support and hope to have the opportunity to produce more records for you again in the future. All the best! In The Clouds
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Ian
Sep 11, 2023
Good customer service
Good customer service, quickly responded to an issue and corrected it. Went above and beyond.
Response from inthecloudsSep 12, 2023
Hi Ian, We're delighted that you had such a positive experience. Your kind words mean a lot to us and serve as motivation to continue delivering exceptional service to all our customers. We value your support and look forward to creating more records with you soon. All the best! In The Clouds
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Aaron F.
Sep 7, 2023
I loved the product as usual but I…
I loved the product as usual but I uploaded the songs on vinyl 1 in the wrong order. Normally when I email about an error before they create it they get right back to me and it’s fixed and it comes to me right. I sent the email (#ITC28204) but got no response so the album is out of order on the first side of vinyl 1 but the quality is amazing! I would highly recommend! Just make sure you triple check the order of your tracks before submitting! I’m still going to only order from them forever!
Response from inthecloudsSep 26, 2023
Hi Aaron, Thank you for taking the time to send your feedback. We apologize for the issue you have encountered and for the inconvenience. We will take immediate steps to improve our communication processes. If there's anything else we can do to address your concerns, please don't hesitate to reach out to us directly. All the best! In The Clouds
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Michael P.
Sep 6, 2023
Great quality
Great quality! I've ordered from them before and will surely do it again!
Response from inthecloudsSep 26, 2023
Hi Michael, Thank you so much for taking the time to share your positive review. Our team works hard to ensure that every customer receives excellent service, and it's rewarding to know that we succeeded with you. We truly appreciate your support and hope to have the opportunity to create a record for you again in the future. All the best! In The Clouds
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M M.
Sep 6, 2023
Disappointed to say the least
The order was placed on June 23 and received on August 25. I was told an amended delivery date of August 4th as the company was behind, but that came and went without any word. I finally reached out and they promptly lit a fire under their asses. When I finally received the record, I was more than disappointed. The first thing I noticed with the actual sleeve, it is flimsy, floppy, and not the stiff cardstock that an actual vinyl comes with. I am also VERY disappointed in the printing quality of the artwork. I am a graphic designer and put time into designing a cover, front and back, and the disc labels and it looks like it was printed from a bad printer low on ink and very outdated. With very low hopes, the record did play, but I had to manually put the needle on the beginning track, unlike how my player automatically plays professionally made vinyl. I did get in touch with the company and they made claims to send me a replacement album sleeve, but I can't imagine they use different paper stock, because they would have done that from day one. I have ordered custom vinyls from other places and I will return to those businesses before this one even though they are more expensive. You get what you pay for I suppose.
Response from inthecloudsSep 26, 2023
Hi, Thank you for bringing this matter to our attention. We apologize for the subpar product you received. Providing high-quality products/services is our top priority, and we regret that we didn't meet your expectations. We would appreciate the opportunity to make it right for you. Please get in touch with us so that we can discuss how we can resolve this issue to your satisfaction. All the best! In The Clouds
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