International Van LinesReviews of internationalvanlines.com

DO NOT USE - A disaster from start to finish.

They packed all my valuable, fragile items haphazardly (none were wrapped, they were all thrown together in a box) which resulted in most being broken. They destroyed a sentimental, expensive antique piece of furniture. And much of my items had water damage. This is thousands of dollars worth of damage that they created with their carelessness, let alone the emotional damage of things that are important to you being destroyed. Do not, under any circumstances, use this company.

If I could give a zero I would. All of our patio furniture (6 pieces) are missing, brackets for dresser mirror and desk hutch are missing, leg on expensive dresser broken off, office desk scratched badly, office desk not fully assembled and driver/IVL employee refused to finish it, gave up on assembling one of the bed frames and did not finish, expensive paper shredder broken, only 1 guy showed up for the first hour to unload and assemble a 3 bedroom and one den house, second guy showed up but only did unloading and no assembly, other pieces were broken and or scratched. The driver/foreman would not take any input and was rude and never apologized or seemed concerned at all about the broken items etc. I have contacted Customer Service 4 different times with a promise to send me a claims form. Have received nothing. This was a terrible experience and I would never recommend using them.

We are using International Van Lines for our move from Florida to North Carolina and we are extremely happy we chose them. The entire process has been easy and hassle free. From our initial call, virtual walk through until today when the crew of Omar and Cory arrived. They are pleasant and professional. The treated our 40 years of furniture etc. like it was their own. It is such a relief knowing the materials of our life are in such competent hands. Omar and Cory will be delivering to us in NC which we are equally grateful for. We highly recommend IVL and if you’re lucky you might get Omar and Cory too.

1 Star – I would not recommend International Van Lines Unfortunately, my experience with International Van Lines was one of the worst customer service experiences I've had. The biggest issue was unexpected charges that I don't believe were made clear when we booked. After our belongings had already been loaded onto the truck, we were told we had to pay significantly more than the original quote. At that point, we had no real choice because everything we owned was already in their possession. The same thing happened again the night before delivery to New York, when we were told we had to pay additional fees before our belongings would be delivered. In my view, these costs should have been disclosed upfront, not after we were already committed. To make matters worse, our furniture arrived with thousands of dollars in damage. We paid an additional $600 for extra insurance, yet received only around $100 through the insurance claim. International Van Lines then offered an additional $200, which felt completely inadequate given the extent of the damage. When I raised my concerns with management, I was told that if I didn't accept the additional charges, my belongings would be placed into storage and I would be charged storage fees. I felt completely backed into a corner. What I found particularly disappointing was that the additional $200 was only offered if I signed an agreement saying the matter had been positively resolved. I declined because I didn't believe that reflected my experience. I'm sharing this review so others can make an informed decision. Based on my experience, I cannot recommend International Van Lines.

If I could give International Van Lines (IVL) zero stars, I would. From the beginning, the sales process was built on promises that turned out to be false. The salesperson assured me that my belongings would be transported on a dedicated truck and gave me a delivery timeframe that was a significant factor in my decision to hire IVL. Neither representation proved to be true. The problems only got worse after my belongings were picked up. IVL attempted to charge me an additional $200 “long haul fee” that had never been disclosed. After I refused to pay a surprise charge, IVL ultimately agreed to split the fee with me. Communication was equally unacceptable. A customer service representative assured me IVL would contact me as soon as a delivery date had been scheduled. Instead, I received a call from an unknown third-party moving company saying they planned to deliver my furniture the very next morning. Since no one was available at the delivery location, I asked that delivery be made the following day. They then attempted to charge me an overnight storage fee because of their own lack of communication. I refused, and IVL ultimately agreed to absorb that charge. This experience was characterized by misleading sales tactics, surprise fees, poor communication, and a lack of coordination. Had IVL been honest about the delivery process, use of third-party carriers, and possible additional charges, I could have made an informed decision. Instead, I spent unnecessary time disputing fees and resolving problems that should never have occurred. I would strongly discourage anyone considering IVL from relying on the promises made during the sales process.

One of the worst experiences of my life. When delivered, boxes were ripped, torn, crushed. Many plastic bins were cracked, dented, lids broken. Many furniture items had never been wrapped, stored/shipped properly. Many furniture items were damaged, broken, missing pieces. Furniture that was taken apart was not put back together. Very poor communication and it takes well past 48 hrs. to hear from anyone in the company for any reason- takes days and days. Little communication about transit and delivery. You will have no idea who has your stuff, where it is or where it is going. I was told that the delivery was to be on a Monday or Tuesday and my things were not delivered until the following Sunday. Don't bother contacting IVL directly because no one responds. They will also low ball the moving estimate and then charge thousands of dollars more upon pick up because no one comes to your home and assesses the size of you belongings. You pay IVL for the space on the truck not for how many items you have. Even though you give an inventory list, they are strictly charging you for SPACE. Even if you send them dimensions of certain items, they will ignore it. So if no one comes to accurately assess the size of your furniture, then they will charge you more on the day of pick up when the movers actually see the size of your things. STAY AWAY! Hire someone else!

We moved about halfway across the country a few weeks ago and IVL was our moving company. The contract clearly states that only IVL trucks were to be used, but they contracted it out on both the pickup and drop off. Not one IVL vehicle was used as clearly stated in the contract, only contractors. The pickup went as planned and my wife and I did all the boxing, labeling as requested and had it well organized. It was on time and the movers were great to work with. Our possessions were sent to a warehouse where they were offloaded and sat for nearly two weeks! Again not what we were told when we signed. But the delivery was the biggest issue. The driver, again a contractor hired two locals to unload which we expected. The first guy showed up about 90 minutes late and second guy about 2.5 hours late. Both complained loudly about doing the job and how they weren’t being paid enough. I gave them each a few extra dollars to help out and we bought them lunch. They paid no attention to the labeling on the boxes and just stacked it all in one room, promising to sort it out at the end of the day. Furniture was all brought in with the blankets still on and no clue what was inside. Again just tossed into the living room, garage or wherever they wanted with no regard to where it should go. Within a couple hours BOTH helpers disappeared! It was now the driver and my wife and I, both retirement age left to sort it all out. My wife and I did almost all the unwrapping of furniture and we were left with a pile of boxes to unravel and sort through. We worked for5 straight hours that after the help disappeared non stop just to get the idiot driver out of our house before dark! They insist on being paid before unloading, so we had no options what to help or he would have been there until midnight. On a Sunday I contacted IVL after the move and they were completely unresponsive. They asked for “proof”and documentation of everything but how do you document incompetency? We have moved long distances twice before and used a different company and had a great experience both times. Not with IVL. I would recommend looking elsewhere if you want a moving company that cares. IVL does not.