International Van LinesReviews of internationalvanlines.com

I had a really great experience with International Van Lines when they moved me from NYC to Washington. From the beginning, the process was smooth, organized, and professional. One of the things I appreciated most was that the pricing was accurate and there were no unexpected surprises when it came time to move. The movers were professional and handled my belongings with care. Everything arrived at my new home on time, which made the whole moving experience much less stressful. Moving such a long distance can be overwhelming, but International Van Lines made the process easy and straightforward. I’m very happy with the service I received and would definitely recommend International Van Lines to anyone planning a long-distance move. Great experience overall and highly recommended

I had an outstanding experience using International Van Lines for my cross-state move. From the very first phone call, their team was professional, responsive, and clear about every step of the process. Moving can be stressful, especially when relocating to another state, but they made everything feel organized and manageable. The crew arrived on time, handled my furniture and boxes with great care, and worked efficiently without rushing. They protected the floors, wrapped the furniture properly, and made sure everything was loaded securely. Communication throughout the move was excellent, and I always knew what to expect. Delivery was handled just as professionally. Everything arrived in good condition, and the team was courteous and helpful during unloading and placement. I also appreciated that the pricing and paperwork were explained clearly, so there were no unpleasant surprises. Overall, International Van Lines made a complicated cross-state move much easier than I expected. Their professionalism, communication, and attention to detail really stood out. I would absolutely recommend them to anyone planning a long-distance move and looking for a company that is dependable, organized, and genuinely focused on taking care of the customer from start to finish. The entire experience gave me confidence that I had chosen wisely.

Great experience, professional, on time and overall a headache free experience!

I was in the moving industry for over 15 years and have extensive knowledge of the industry. I personally went with IVL because I know who they are and they genuinely care about their consumers. I am also a veteran and like supporting veteran owned companies that give back to the community. My move was pretty complex and required crating, auto shipping and transporting my household goods from NY to CA. They sent a 4 man team who showed up on time and did a great job. The move took about 6 hours and I was very impressed with how efferent they were. I know what it takes to move and I was very happy I chose IVL. Thank you to Alex, Rick and Karen who were all involved in the process of my move. They were on top of everything and made sure that the timing was right and we had no damages. I would highly recommend them to anyone moving. If you call ask for Alex you will not be disappointed.

I hired IVL to move my belongings from NY to Bangladesh. The movers arrived on time and did a great job. I was nervous about moving, but IVL stayed on top of everything, so I have no complaints. I would be happy to recommend them and use them again if needed. Also, I would like to thank you jason and Nico, who were the people who oversaw the move. They both did a great job with organizing everything.

We chose IVL through a referral and were happy with the overall experience. Justin, my sales rep, was great. he spent a lot of time with my wife and I and I cant thank him enough. They communicated well and made sure we knew what was going on at all times. I have done a couple of moves in the past, and this was the best of them all. I would highly recommend International Van Lines.

Avoid International Van Lines at all costs. They misrepresented themselves as a direct carrier, then secretly brokered my move to American Knights. My binding estimate was $7,344.51, yet halfway through loading they demanded an extra $1,000. At delivery, the driver refused to unload unless I paid $3,930 in cash, extorting $1,259 more than the agreed amount. They also forced a fraudulent $1,258 shuttle fee, even though the driver admitted the truck was not consolidated with other customers. Every disputed charge had to be paid in cash under threat of withholding my goods. The delivery crew was untrained, caused damage, mishandled my belongings, and left me with missing items. The driver refused to verify inventory and acted aggressively. In total, I was overcharged $2,257.49 beyond my signed estimate. Check Yelp my experience is not an isolated incident.

International Van Lines (IVL) and its delivery agent, Fast Move Van Lines, provided consistently poor service characterized by delays, contradictory information, missed delivery commitments, billing discrepancies, and inadequate communication. IVL initially described our shipment as two deliveries, but it ultimately became three, with the third shipment still not having left California more than a month after pickup. Basic questions about delivery timing, the carrier, payment, and unloading went unanswered for days. We were repeatedly told that delivery was imminent, causing us to rearrange our schedules day after day. On one occasion, Fast Move told us the truck had left Chicago and would arrive that afternoon, while the driver later told us directly that the truck had only just finished loading. Delivery subsequently fell through multiple days in a row. By September 4, we had spent six consecutive days anticipating deliveries that repeatedly failed to occur. There were also serious billing and payment issues. IVL stated that $3,830.50 would be due at each of two deliveries, yet Fast Move later demanded $12,860. Payment instructions also changed at the last minute, including a demand for a postal money order shortly before the post office closed. Throughout the process, we were forced to repeatedly chase IVL, Fast Move, dispatchers, customer service representatives, and drivers ourselves to determine where our belongings were and when they might arrive. Promised callbacks and updates frequently did not occur, conflicting information was commonplace, and Leo from Fast Move ultimately hung up on me. Overall, IVL failed to provide reliable delivery information, effective oversight of its agent, consistent billing information, or timely resolution, leaving us to effectively manage the logistics of our own interstate move.