International Van LinesReviews of internationalvanlines.com

When are belonging where delivered many items where Damaged, even a table top was cracked and to caused from dropping it off the truck. Many boxes were smashed. delivery people where very rude and bad. What ever you do not use them.

Awful service and stressful experience : unexpected pick up, delayed delivery and additional fees. More importantly many belongings arrived damaged and several pricey items were missing. The customer service did not care to search for the thieves and of course did not offer any compensation.

I moved from Germany to the U.S. with IVL, and it took about four months to receive my initial shipment. When it arrived, two boxes were missing. It was difficult to get timely responses when I followed up, and when IVL finally responded, they simply told me that because I didn’t purchase additional insurance, they would not do anything to locate the boxes or reimburse me. There were also unexpected fees, including a $95 processing fee and $227 in customs fees. They also initially tried to charge me $400 for delivery, which they eventually waived after I repeatedly declined. Overall, the long delivery time, missing belongings, poor communication, and lack of accountability made this an extremely frustrating experience. I would not use IVL again and recommend looking elsewhere for an international move.

IVL promised delivery on July 19th (which is why they got my business), but furniture was delivered until July 27th. No communication was made about the delay, they also over charged me on pick-up and did not return my call or emails about the over charge. The were very quick to want to charge an additional deposit when I added 2 chairs to the initial estimate. Originally I was going to have them pack the kitchen and other miscellaneous items, but I ended up packing the kitchen and most artwork. I only had them pack pillows and several pieces of artwork. I was still charged for packing and supplies. I have called and emailed numerous times and the overpayment has not been resolved nor has my claim for missing bed frame pieces resolved.

I have to tell you I really thought I had done my due diligence. Boy was I wrong. It began ok, I spoke with Justin who assured me "the buck stops here". Well to begin I was told they would arrive on 6/25/26 between 2-4pm well I got a call at about 7ish stating they would arrive about 9pm and take 3-4 hrs to load my belongings. I told them no to come first thing on the 26th. So then I was told per contract my belongings would arrive between 7/2/26 and 7/30/26 again they were wrong the did not arrive until 8/3/26 at which time as the movers unpacked my furniture. The bedrail was broken. The dining room table was broken and a coffee buffet/cart was also broken. Missing was a ladder and a box containing several LP records. All communications stopped on 7/27/26 when I asked why my belongings were being delayed. Customer service and others have not responded to emails or phone calls.. I have filled out all of the required paperwork to file a compliant, but to be honest at this point, I am just expecting it all to be denied. I have filed a complaint with the Attorney General's office and the Better Business Bureau.

International Van Lines is by far the worst company I have ever come in contact with. I spent hours researching moving companies and had several calls with different companies. The sales person who I initially dealt with couldn't have been more helpful and attentive. Little did I know that all of the "yes's", "no problem", and "we are flexible" were all just lip service to get the sale. Not one thing that was promised and explained to me came to fruition. Once I signed the contract and made the deposit it was as if I didn't exist. Multiple email follows ups with no response. I had simple questions regarding my move with no communication from IVL a week prior to moving. I got a voicemail the day of my move at 7am that "the truck broke down and they would have to come tomorrow." Well, you can imagine with a long haul move and needing to be out of our home for the new tenants thus casual message sent everything into a tailspin. I called the dispatcher to ask what happened and they told me "it's Monday and it's July, we are busy and don't have a team or truck." Well, why commit to that date? They also make you commit to a backup date and sell it as a date if there is bad weather. Not because they actually aren't staffed to move on the requested day. I was so frustrated I emailed Josh the CEO. I assumed that with their Forbes rating and being the "best" he could connect me with someone who could help. Wishful thinking. My email got passed to a women named Daisja who told me "Josh is traveling internationally and can't respond." I travel internationally regularly and am able to respond to business emails. Regardless, Daisja gave me a form response essentially removing any responsibility from IVL and not acknowledging the horrible follow up and service until I highlighted it for a second time. She then promised to make my experience better and to leave her on copy on all emails going forward. The movers finally showed up and packed and loaded the truck. I was told by the mover that I would be contacted on where my things were. That was on 7/28. I heard nothing from anyone even though I sent two emails to Daisja. I finally called on 8/3 to see where my things were and to confirm the delivery date of 8/6. The associate said that no one intended to call me with an update. I was told the driver "would call me when he was close". Again, it was sold to me that there was as no issue delivering on my scheduled day and in fact if they were early or we wanted to have it delivered later they would store my things . Not true. I got a text at 6pm on 8/11 from the driver that I am delivering your things tomorrow at 8am. No flexibility. After paying $10k total for a for this move I could have done a better job myself. I sent another email to Daisja with Josh on copy and got a dismissive response telling me she worked in compliance and my customer service person was my contact (that person is also on copy on all emails and doesn’t respond) and by the way I now have a new customer service person I should contact. I am on my fifth one at this point two of which have never actually responded to an email. My goods were delivered with some items damaged and no labels on any of the boxes packed by IVL. IVL doesn't care about service or their customers. Once you're locked in that's the end of the story. Hopefully this review saves other people from wasting time and money with these scammers.

Customer Service is Nothing No one can ever provide you with an update. No one follows up when they say they will. Information on your possessions is a vacuum. They provide zero comfort that your absent goods are in good hands. Nerve-wracking nightmare waiting.

Beware of this company. They have had our belongings for two weeks they won't answer the phone only voice mail. We left multiple messages no response. We are stuck in a empty with nothing for two weeks now with no idea when or if our belongings will arrive.