Interior HomeScapesReviews of interiorhomescapes.com

Response from Interior HomeScapesDec 16, 2023

Hi Andrew, Thank you for your review. It looks like you have worked with exchanged several emails with our claims department and we are sorry that the color of the sideboard did not work with your other furniture in your room room. In your very first email to us after accepting delivery of the sideboard you stated: "As this does not match our current furniture and what we were looking for we are looking for possible solutions to this matter. Can the stain be lightened anyhow to match the original descriptions and pictures online? Could we possible receive a partial refund as it does not match the intended description and we can refinish it a bit lighter so this will cover the cost of that?" For full disclosure we are including our entire email thread with you and your wife: https://www.interiorhomescapes.com/product_images/Reviews/47023reviewresponse.pdf The Monaco Sideboard is a top seller and we have not had any other reports from customers stating the sideboard was different than the photos on our website, nor did the pictures you provided us which are included in the email thread look any different than the ones on our website other than the sideboard did appear to be in a dark corner with not a lot of light shining on it. We included side by side pictures in our emails. As stated during checkout and in your emailed order confirmation we do not offer returns on Four Hands products or any items that ship freight white/glove. We did receive the chargeback from your credit card company that you are now refusing to pay for our merchandise that is currently in your possession. We also received your BBB compliant both of which have been responded to by our legal department. If you need any further assistance feel free to email [email protected] or give us a call at 888.285.3211.

Response from Interior HomeScapesNov 2, 2023

Hi Amy, Thank you for your review. Looking at your account it looks like you have placed quite a few orders from us over the years for large pieces of furniture, so we are sorry this chaise did not work out for you. It looks like you refused delivery earlier today but I don't show you have reached out to our claims department, [email protected]. If there is an issue with the chaise, if you will send over pictures to them and a description and if there is an issue they will get a claim filed with Four Hands, which we work directly with. If you have any additional questions feel free to email us directly, [email protected] or give us a call at 888.285.3211.

Response from Interior HomeScapesOct 28, 2023

Hi James, Thank you for your review. We like to be fully transparent with readers so we are posting a complete link to our emails with you and your wife here: https://interiorhomescapes.com/product_images/Reviews/46119-emailswithcustomer.pdf As you mentioned, you placed your order on May 19th and the chair was on backorder at the Four Hands warehouse which we work directly with. Our customer service department reached out to you to see if the time frame worked and you said it did via email. As stated in our email, that put you one the waitlist and we do not charge for backorders until the item is in stock. You were not charged until 8/25 when Four Hands got the chair in stock. The order left the Four Hands warehouse via Metropolitan freight on 9/14, tracking number 808702401995 and Metropolitan delivered the chair to you and Hannah on 10/2 at the scheduled delivery date and time you selected. At the time of delivery, Hannah reached out to our customer service department and said the chair was damaged and had a cut. Our customer service department told her to refuse delivery and emailed her and our claims department and asked her to send a picture. Our claims department email both of you back on 10/6 and stated that based on the picture (which is in the email thread) it looked like the long, thin cut in the leather was created by a box cutter. As they said in that email, they needed to get pictures of the actual box from Metropolitan so they could get a claim filed. They said they would do that and also get a replacement chair on order for you. They followed up with you again via email on 10/10 and said they had gotten the pictures of the box and entered in a replacement order but the chair was on a slight backorder at the Four Hands warehouse, which we work directly with until the second week of November. They said they would email you with the tracking information as soon as the replacement shipped out. On 10/12 we received an email from you stating that you had filed a complaint with the BBB and were doing a chargeback for the chair with your credit card company. Because of the chargeback the order was now not been paid for so, as stated by our claims department, the replacement which was on order was cancelled. Our claims department did need some additional pictures in order to file their claim and we are sorry this took longer than you thought it should. A replacement order had been issued though and was scheduled to ship out the second week of November. If you have any additional questions feel free to reach out to our customer service department via phone or email and they are available Monday - Friday from 10 AM - 6 PM EST, [email protected] or 888.285.3211. Both are customer service and claims department are very responsive as you can see by our email threads.

Response from Interior HomeScapesSep 10, 2023

Hi Luna, Thank you for your review. It looks like you have been in touch with our shipping department and customer service department several times via email and phone. Your two Four Hands lounge chairs shipped out via Metropolitan freight. Metropolitan reached out and scheduled the delivery with you ahead of time, then when they showed up during that time, per your email and phone conversation with our customer service department, you were unable to answer the door and sign for the shipment because you said you were on a zoom call. The delivery team waited more than 20 minutes after which point they had to move on to their next appointment and the delivery had to be rescheduled. Freight deliveries are scheduled ahead of time with customers to insure that someone is available to accept delivery of the item, inspect the shipment and sign for the items as stated on our website during checkout and in our shipping notifications. We offer free shipping on all orders over $100 which we did no your order but redelivery fees due to missed appointments are the customers responsibility. We are sorry you are upset about having to pay the redelivery fee. It does look like you called and paid for the redelivery fee the other day however and the and the delivery has been rescheduled. If you need any additional assistance our customer service department or shipping department are very responsive and you spoke with them multiple times over the phone and via email. They are happy to assist you further if you need for them to. You can always emails [email protected] or call 888.285.3211.

Response from Interior HomeScapesMar 7, 2023

Hi Mary Ann, Thank you for your review. We took a look at your order and all of the notes. The dining table base that you ordered was on backorder at the manufacturer Global Views/Studio A when the order was placed. Our customer service department reached out to you to confirm that the backorder time frame worked for you and you stated it did so your order was processed and shipped as soon as the manufacturer got the table base in stock. According to the order notes, our customer service department spoke with you multiple times during the backorder time frame and provided updates on when the item was expected to be in stock at the manufacturer. The table base shipped through our white glove delivery carrier Sun Delivery and it does look like at the time of delivery they were missing one of the boxes that contained one of the table base legs. We are extremely sorry one of the boxes was missing. You reached out to our claims department on March 28th, last week, to let them know the delivery company was missing one of the legs and they immediately started working on resolving the issue for you. Our claims department has been in contact with you and Sun Delivery now serval times and Sun Delivery is working on locating the missing box and is going to send someone out to assemble the table base as soon as it is located and scheduled. If the box is not located we are happy to either get another one shipped out or have Sun Delivery come out to pick the table base up and issue a full refund. Freight carriers do sometimes misplace boxes or boxes get separated in transit When this happens Interior HomeScapes and the freight carriers work as quickly as possible to resolve the issue. You also requested the pricing on the 48" glass top that you had originally forgotten to order and our claims department provided you with the pricing on that as well. If you would like to place that order or check on the status of your claim at any time feel free to email [email protected] or our customer service phone number is 888.285.3211.

Response from Interior HomeScapesNov 11, 2023

Hi Shannon, Thank you for your review and for sending over your order number so we could look at the case. It looks like you filed a claim with our claims department and once they received the pictures of the damaged item and the item was returned, you were issued a credit. Our claims department does require pictures of the damaged item and packaging and John Richard, the manufacturer, does require for any damaged items to be returned before they will issue a credit. If you need any additional assist feel free to email [email protected] or give us a call at 888.285.3211.