Interior HomeScapesReviews of interiorhomescapes.com

*Another edit to respond to their claim: Not once did I say I was going to do a chargeback or dispute this purchase with my bank, nor did I call in. All of our correspondence regarding shipping/tracking has been via email. I stated on 10/8 that I would either like the tracking number (this was 10 days after my card was charged, and a few days after Tuesday which they said I would have received the tracking number by), OR for the item to be refunded. I understand delays happen, and I am willing to be patient and work with companies in these situations - but rather than be apologetic, and potentially acknowledge their error of stating tracking would have been provided by Tuesday, they were defensive and rude. As stated prior, I'm not upset anymore that they cancelled my order. I'm glad this company isn't getting a penny of my money. It is ridiculous to cancel an order, and then falsely claim publicly that I am "threatening" to do a chargeback, as that is a blatant lie. *Edited to add that after they saw my review, they canceled my order without my request. After waiting over a month for an item that was on backorder, now I had to re-place the order. They keep saying that per their terms and conditions… When I am just trying to share that I was told in an email that I would have received my tracking number a few days ago, and I have not (I wish trust pilot let us post screenshots). In their cancellation email they stated that I said "that they are the worst company ever and that I was sharing information that wasn't true". If you care enough to dig through all of the emails they are about to post the link to, you will see that they said they would provide tracking info by Tuesday... unless of course they conveniently leave that message out. I guess it worked out for the better because I was able to get 20% off the item I had ordered on another site, Lulu and Georgia, which happens to have amazing customer service. Original post: One of the worst companies I've worked with. Their defensive responses on this site should be enough to make you think twice about purchasing. Customer service is awful, and by no means is customer oriented. I was told after purchase that the item was on backorder (yes, I know it says this can happen in your terms and conditions - still ridiculous in today's age). I was the told my card wouldn't be charged until the item shipped. My card was charged 10 days ago. I reached out last week and was told I would be receiving a tracking number by yesterday, Tuesday. Now customer service says they are well within the 14 days to provide a tracking number, and had no obligation to provide it by Tuesday. Like okay? I am just repeating back to you what I have in an email that you stated. There is a pretty big difference between charging the card when it ships, and charging it 14 days before it ships. Wish I bought this item elsewhere. Guarantee that they are going to reply to my complaint/review about their terms and conditions and how I checked the box. And provide a link to the email thread for transparency. Weird much? Sharing private conversations? Wish I had read these reviews before buying.

Absolutely ridiculous. I purchased a shearling pillow and received a shearling pillow and outdoor furniture. I called up and let them know it’s not mine. I also wasn’t charged. Easily I could have kept it but bad karma. Two weeks later it’s still on my driveway and no one cares. When I finally get a call I’m being told I NEED to repackage it before UPS picks it up. Is this a joke???? I never even opened it. I only know it’s outdoor furniture because of the box. I cannot imagine doing business with them ever. If they don’t care about a mistake of delivery that cost THEM money, I can’t imagine if it was a consumers money and a return. Absolute joke.

Return refused - I ordered four dining chairs and tried to return them - unused, unpackaged. They refused a return and said it is written on the website - not sure where-- maybe small print somewhere. Anyway, how can one buy furtniture sight unseen, not tested and then be refused a return? Terrible. Will NEVER buy furniture from the co. again.

Horrible company, horrible business practices. Of course they inform you that the trust pilot reviews are not reliable. Run away from purchasing anything from this company. They DO not care about providing proper customer service and they do not know how to ship furniture without it getting damaged, to which they question every picture sent.

Interior HomeScapes was an amazing company to work with. I originally bought a Four Hands table from West Elm, and they lost it in transit. Interior HomeScapes o sold the same table. I reached out to customer service to see if they had any in stock. I got a quick response that the table was back ordered. Interior HomeScapes let me place the order so I could receive the table as soon as it was back in stock. I love that they don’t charge you until the item ships. The table came in ahead of the projected date and was delivered quickly. The white glove service was great. I couldn’t be happier with the service provided by Interior HomeScapes.

I have had a great experience with this company. I ordered a dresser and 2 bookshelves. The dresser was delivered without a hitch. The bookshelves were back ordered which I knew when I purchased. When they arrived one was damaged. Took pics right away, Metropolitan did as well. They took it back and will be shipping replacement this week. Customer service has been nothing but polite and professional. Metropolitan delivery guys have been extremely polite and professional. I will definitely continue to purchase from this company.

Ordered a chair (Brodie Four hands) and it was delivered damaged. The shipping box was fine, but the chair bottom was broken off from the legs. They arranged a replacment chair which arrived today. Same issue. The chair bottom is broken off from the legs, this time it seems both legs are affected, Quality of this product is poor/defective and not fit for the intended purpose, I contacted the company with photographs of the damage and requested a refund, What immediately raised a red flag was an email with screenshots showing I agreed to their terms of service (no refunds and only replacement of defective products) ___________________ Update to the above. After returning the second defective chair to Interior Homescapes and the completion of an evaluation of the chair, they have refunded to my credit card. I would not recommend the chair until the modify the design to increase it's strength (better hardwood or a thicker tenon) but I have no qualms with interior homescapes now

These guys are scammers. I ordered a product they said was ready to ship. Then, they let me know it's backordered. And, my bad, I guess I said OK. I have a lot going on and was trying to set up a home after my 84 year old father's condo was wrecked in a hurricane. I tell them I want to cancel it, but they say it has already shipped even though they don't have any information about where it is. And, that once an item ships, you cannot return it under any circumstances. And, that it is my problem they are going to leave a 100 lb plus giant box on the doorstep of an 84 year old senior citizen. And, if I don't like it -- too bad, I agree to tiny print that says they DO NOT accept returns. This is a sleazy company. I strongly suggest you avoid because if they ship you something -- you have NO RIGHT to return it. I filed a complaint with my credit card company, and will do the same with the BBB and the CFPB.