Kris
Please coach your employees on customer relations
This company needs some much needed coaching on what customer service should sound like. Customer service agent had attitude and kept talking over me on top of putting me on hold 3x's to get advice??? Apparently she needs more training.... Asked for Supervisor.....got Chris and he wasn't much better....Not even so much as an acknowledgement of my concern let alone an apology. Just kept repeating what I already knew and could care a less about my $965 order or the agent who was unprofessional. Guess they can afford to lose business....must be nice. Will take my business elsewhere. Do NOT recommend.
Response from Interior HomeScapesApr 25, 2019
Hi Kris, Thank you for your review. It looks like you placed an order for an item that was on backorder so a member of our staff reached out to you to see if the time frame worked before your order was processed. We do not charge your credit card until the order actually ships for backordered items but it looks like based on the call notes you were concerned about the authorization hold which is held by your credit card company according to their policy. We are sorry the customer service representative did not live up to your expectations. All calls are recorded for quality and training purposes so it will be reviewed by a member of management. Your order has been cancelled and your transaction completely voided per your request however if you have any additional questions feel free to email [email protected] or give us a call at 888.285.3211.