IntellibedReviews of intellibed.com

We know the products IntelliBED provides are exceptional and worth every expense, but their website is not quite up to the level of "exceptional". Navigation is somewhat clunky and descriptions of the products are not detailed enough. There also are no personal testimonials from users of their products on the pages. IntelliBED is a very trustworthy company, in my opinion, and my own personal experience with their Sapphire Gel Matrix mattress leaves no question but that this is a stellar product that has helped me recover nearly all of my former pain-free flexibility. And, with two homes, we will be buying another mattress from IntelliBED in the near future.

We love our new mattress as it is super comfortable. I only wish that it wasn’t as pricey.

This topper allowed my wife and I to savage a bad experience with another mattress company who didn't allow us to return a high quality but (wrong-support-for-us) model bed we got stuck with in April. We decided to integrated this topper and now have a very usable and comfortable bed. We will buy Intellibed beds in the future, when its time to replace our current one. Thank you for a great product and great customer service!

There should be a no-star rating. Bought a “Demo” king IntelliBED mattress Sep 2016. I bought a demo because the new mattress would have cost me more than $1,200 more. Swapped out my first mattress for another one under 60-days later. First mattress had a Marianas trench in it that I ended up rolling into no matter where I slept on my side of the bed. Second mattress has a Florida sink hole that just keeps getting worse. I try to sleep around it, but it sucks me in. My back had been doing well for many years using a Sleep Number bed. My daughter talked me into this option instead. Beware, Intelligel mats have traditional coil springs underneath them, I don’t know if the gel or the springs have given up the ghost, but I suspect the springs. Why would you marry such a new technology with an old, crappy one? And why would I swap my mattress out for another one, under the warranty, when two mattresses in two years didn’t work for me? My new Sleep Number bed will be delivered next week, and, as part of delivery, they will haul away my pricey IntelliBed mattress. Some warranty.

Purchased the Intellibed mattress three years ago with assurance from the sales representative that we would have no problems with the mattress, and if it did break down quickly they have a 30-year warranty that is valid and presents no problems for customers. We were very familiar with gel mattresses due to the fact we purchased a similar mattress three years previous to this purchase at the same store location, and actually went back to complain and see what they could do. The salesman informed us that the mattress company that was at that location had gone bankrupt, and it was one of the previous partners of Intellibed, who had left and started his own mattress company. He assured us that Intellibed would not break down it had more spring support and also assured us that we would have no problems with a warranty issue as well. We actually purchased the protective cover they suggested as well as the box springs, and pillows. We left the store spending over $3600 dollars and that included a 20% because of our bad experience with our previous mattress. Now three years after our purchase both my husband and myself wake up in pain-due to the fact the middle part of the bed does not nave enough support. After contacting the company and filling out all the correct paper work, and taking pictures they told me that they could not honor their 30-year warranty-due to the fact that normal wear and tear on a mattress is ½ inch. They also sent out two employees to measure and take pictures of the bed as well. When they measured the bed, it was ½ in. and ¾ of inch wear and tear on the bed; with ¾ of inch in the middle portion of the bed-where we complained there is no support. They never called me or returned two placed calls to customer service. On the third call the customer service representative put me on hold, and then came back and said that the would not honor the warranty due to the fact the mattress needs to sag or have a wear and tear measuring over ¾ of inch. Consequently, the change their measurement requirements according to what they measure-there is definitely no warranty. They also do not stand behind their product or their selling promo’s-that we were promised at the purchase of the bed. I would never suggest purchasing an expensive Intellibed-unless you feel that a $4000.00 + bed is worth about two and half years of comfort.

Intellibed is the only bed you have to sleep on once to you know you're a fan! Excellent technology, excellent product!

I love my Intellibed mattress and pillows, they earn 5 stars. But I was recently told they're not making the pillows now. So I went to their website to try to snag one, and since they were sold out I chose a different option. Turns out the same pillow is on Amazon for $60 less and free shipping. But the sales rep for Intellibed said he couldn't even offer me free shipping, even as a return customer who has purchased 2 mattresses and many pillows. Next time I'll skip Intellibed and go straight to Amazon for these items.

I haven’t received my order and it has been 3 weeks. Every time I call costumer service I am out on indefinite hold. The shipping company has been no help. This is one expensive mistake.