Founded in 2000, Advanced Comfort Technologies, Inc. has become one of the world leaders in sleep wellness. Most mattress companies still manufacture with the same technology developed in the 1960s — these materials can off-gas and even be harmful to the body. Through extensive research, doctor and patient interviews, and extensive third-party testing, intelliBED designed and manufactured the first ever gel-based, medical-grade sleep surface.
Intellibed (intellibed.com) has 204 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
intellibed.com
Website
intellibed.com
Category
Decoration & Interior
Location
Salt Lake City, Utah
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 46% of reviews.
Latest
Most recent review: January 2024.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Customer service was good/responsive. Thought bed was ok for first week or so, but have a very difficult time getting comfortable and falling asleep on it. Now experiencing shoulder and hip pain and waking up every hour or 2 to change positions. Also wake up stiff and feel like my back and neck are not aligned well at all. Not what I expected based on reviews and talking to customer service.
Response from IntellibedFeb 23, 2017
We are having Customer service contact you to find a resolution.
We appreciate you taking time to notify us and we will insure a quick response.
Cheers,
INTELLIbed
DD
Dr. D.
Noticeable improvement from the first night
As a sleep neurobiologist and physician, I am often asked to try new sleep technology including pillows, beds, apps and environmental devices to improve sleep and the sleeping experience.
The intelliBED is the most successful bedding improvement I have seen in 20 years. As a natural skeptic, I did not want to make any assessment of the intelliBED until I basically "forgot" I had a new bed under me. I have been sleeping on it now for several weeks and the "first night effect" has certainly worn off, but I can say in reflection that this bed has a sustained impact on my body comfort and sleep maintenance, more so than any other bed I have tried - and I have tried several including air and water support, to other gel mattresses, cool tops, memory foam tops w and w/out springs and even springs made of memory foam.
My partner and I sleep better every night because our shoulders, hips and back feel supported without compression or overheating. We are both athletes in our spare time and maintain a rigorous training schedule. We have literally "felt" the benefit of this mattress every day. Excellent product. I recommend it highly.
Response from IntellibedJan 26, 2017
Dr. Dumer, it was our privilege to be of assistance to you and your partner! We concur with your statement, "The intelliBED is the most successful bedding improvement I have seen in 20 years." But, most of all, we are excited that your sleep is much better EVERY night! May you have continued wonderful sleep getting the most out of the technology that the intelliBED provides!
Cheers,
intelliBED
HE
Heather
Love the mattress and pillows
This is one of the most comfortable mattresses I have slept on. Have enjoyed it since the first night we received it. Got pillows to go with it and love them too. Highly recommend
Response from IntellibedJan 10, 2017
Heather, we ;love to hear that your intelliBED experience was not only enjoyable but also that you would recommend us to your friends and family.
Cheers,
intelliBED
CH
Christopher
The competitors are left behind.
Knowledgeable staff that continually communicates through the 60-day trial period.
Response from IntellibedJan 10, 2017
It is our goal. Christopher, to make sure that every customer is communicated with at every stage of the purchase and acclimation. We'll pass along the nice comments to the Customer Service Center and let them know that you loved the experience and your intelliBED.
Cheers,
intelliBED
WI
William
Good sleep
Both my wife and I like the bed
Response from IntellibedJan 10, 2017
Short and sweet and to the point! We appreciate your thoughtfulness and if there was anything that we left out or did not provide to you and your wife, please let us know as we aim to please!
Cheers,
intelliBED
EL
elkman
finally found THE mattress
sleeps cool and comfortable. love it
Response from IntellibedJan 10, 2017
The best part of waking up is that you can do it every day and stay cool, comfortable and love every minute of sleep!
Cheers,
intelliBED
TA
Taylor
Great bed overall
We like our Intellibed. It's comfortable and has a clean look to it. Never noticed any discomfort. We thought from other reviews that it was going to be really firm but it's actually softer than we hoped. Also, I wish the cotton protection cover zipped around the bed. It's more like a sheet-which makes me question dust mites ability to enter the bed. Overall comfortable sleep.
Response from IntellibedDec 29, 2016
Taylor, being both Firm and Soft with NO Compromise is what we are hoping you would experience! As long as you have a mattress protector from either intelliBED or a reputable company, you should have no worries about anything entering your new mattress. Love that you are sleeping comfortable.
Cheers
intelliBED
SS
Severin S.
Finally my wife can sleep! Thank you!
My wife and I attest to the quality and comfortable sleep on our IntelliBed mattress. We have the King Size IntelliBed and have slept on it now for four months. What a difference and improvement of our sleep. My first night on the bed was an adjustment for us as it moves differently than our old foam based mattress, however we both noticed that we slept longer, did not turn over as much, and felt better in the morning. After a few days use, the IntelliBed bed felt natural, and we felt so rested, it's wonderful. For me, it doubled my restful sleep; my old foam mattress seemed to get so hot, and create pressure points, that I would interrupt my sleep to frequently turn over throughout the night; not any more. Four months since our first sleep on our IntelliBed, we are now making plans to purchase our 2nd IntelliBed for our vacation home.
# # #
Here is the history of how we found, researched, and bought our IntelliBed mattress.
My wife has chronic back pain caused from years of hard work and western horse riding and training; getting a good night sleep is difficult for her. In May 2015, my wife had a bad fall coming off a horse unexpectedly and she landed on concrete slab directly on her tailbone, and she re-injured several discs and vertebras in her lower back in the fall. This injury put her largely on her back and immobile for the summer with little pain relief; she could not sit comfortably, nor sleep in our bed, as it provided little back support and seemed to increase the pain with any movement. My wife's back pain continued for several months with little relief, excepting a brief restbit at the chiropractors office followed by massage; however within hours, her back pain would return.
In August 2015, I shared my wife's plight with a friend, and he gave me an "IntelliGel" pillow for my wife to sit on, suggesting that this might help her sit more comfortably. We had a four hour drive to our 2nd home that day, and I tossed the pillow on the passenger seat for my wife. She said the pillow was comfortable and did not complain. When we arrived at our destination at St. George, UT four hours later, we stopped at the grocery store, and I noticed that for the first time in months, my wife was walking normal again, and I called it to her attention. She too had not realized that she was walking upright again. The only change that had occurred is that she had sat for the drive on the buckling gel pillow filled with IntelliGel. Somehow, the buckling gel pillow had allowed her back to relax and provide support without discomfort or shots of pain. Based on the early success with the gel pillow, we ordered a few more IntelliGel pillows to put in the cars, and on chairs at home for my wife. We were impressed with the IntelliGel and observed that the same gel construction is inside the IntelliBed; however we did not purchase the bed right away, because it was pricey.
A few weeks later I awoke in the morning, and found my wife on the floor. I asked, why are you on the floor? She said, because I cannot sleep in our BLANK bed; It's too hard and uncomfortable. She then said, when are you going to get us an IntelliBed? No surprise, I went out and picked up our IntelliBed later that day. It was a great decision for us, my wife and I both sleep better, and we are now strong advocates of the IntelliBed mattress, and we have shared our story with our friends, and many of them have purchased the IntelliBed since, and have their own positive stories about their IntelliBeds.
Response from IntellibedDec 22, 2016
Severin, your trials and ultimate success for your wife's and your comfort is heart warming and life changing! We appreciate the time you have taken to tell your story and hope that you continue to sleep well, Our goal is to insure that you receive our attention to any needs you encounter with intelliBED. Many thanks!
Cheers,
intelliBED