IntellibedReviews of intellibed.com

Rachel, Director of Retail Services, sent me dirty organic sheets in ripped packaging and told me she was not able to send $200 sheets in acceptable packaging because they don’t know how. She called me rude after I paid $3,162 for a mattress and refused to accept dirty sheets. They want you to walk away quietly when they fail to deliver acceptable merchandise after they take your money. There are much better mattress companies out there. Don’t waste your time or money with this company. They don’t even bother to perform a quality control check to ensure the packaging used for $200 sheet sets can withstand transport or temperature fluctuations yet they want people to believe they make beds that will last. Please, who are they kidding. Buy an Avocado mattress instead they have much better customer service and a better warranty and they don’t hide behind deceptive retail promotions in order to make a sale and keep as much of your money as they can if you choose to return their faulty products. I have never seen such a sleazy way of doing business. You can best believe you won’t be getting anymore business from me. Shame on Dr. Dan Pompa for endorsing this company.

This is sham of a company. Customer service is abysmal. I have been trying to verify the exchange/return of my mattress for weeks. I was lied to and berated for expressing concerns about the mattress, long wait times to receive a new mattress. Our first mattress caused back aches and I had to sleep on the floor. The Sales Manager (yes, the Manager) never apologized or expressed any concern for the long wait for a new mattress or that we experienced distress waiting for the exchange to arrive. And, they charge a ridiculous $400 shipping charge to send the mattress. Another customer service rep claims to have called me and never did. I have called and emailed the company over 6 times. Now, I am stuck waiting for a credit back to my Visa and this company couldn’t care less about this situation, or you or your mattress. And, btw, check out the company's responses to people that have legitimate concerns and complaints. There is no substance in the responses. Just empty sentences.There are so many other great mattress companies that actually have a decent product and responsive customer service with people who are honorable. Not Intellibed.

For the amount paid for the pillow, shipping should be free!

Both Frank and Harry were super helpful and informative (but not pushy). Super experience. We came it on Sunday at 4:30pm. Just 90mins till closing and we left less than 40 mins later! And to top it off we got delivery the next day! Fantastic experience!!!

Overall, a great experience using your website. However, I would love it if I immediately received a confirmation email with my order number when I clicked order. It's been 30 minutes and I have not seen that confirmation email come through yet. Otherwise, I'm excited to get our bed and get a better night's rest!!!

Terrible service after purchase. We ve used the warranty to get a new mattress after two years because the first one developed deep recesses where we slept and broke down very quickly. We have had our second one for two years and it also needs to be replaced. Very disappointed with their customer service.

Fantastic mattress. Great company to deal with. The additional purchase of pillows and mattress cover proved to be a good investment. Thanks for the great service.

Ordering was easy. I can't wait until I get it delivered.