IntellibedReviews of intellibed.com

I love my Intellibed mattress and pillows, they earn 5 stars. But I was recently told they're not making the pillows now. So I went to their website to try to snag one, and since they were sold out I chose a different option. Turns out the same pillow is on Amazon for $60 less and free shipping. But the sales rep for Intellibed said he couldn't even offer me free shipping, even as a return customer who has purchased 2 mattresses and many pillows. Next time I'll skip Intellibed and go straight to Amazon for these items.

Customer service was good/responsive. Thought bed was ok for first week or so, but have a very difficult time getting comfortable and falling asleep on it. Now experiencing shoulder and hip pain and waking up every hour or 2 to change positions. Also wake up stiff and feel like my back and neck are not aligned well at all. Not what I expected based on reviews and talking to customer service.

Hubby and I both are side sleepers and our shoulders/ribs were hurting by morning, so as this was "good for pressure points" we spent a lot on this for a topper. I sleep mostly on edge of bed and didn't realize I would not be on the blue gel, but on some kind of foam which surrounds the blue, thus to be on the blue the actual bed size is reduced to about 2/3 and hubby and I kinda rolled into each other. It is also quite firm feeling and didn't help our pressure points on shoulders or ribs, ended up getting a different much cheaper gel foam topper and no aching by morning... What they don't tell you is how much shipping is to return this, it weighs over 70 pounds and doesn't squish so box is huge which raises shipping price ($186 to retun!!!! not near the 66 paid to get it, so very misleading) , plus their box is so thin it is damaged by time it gets to you so to reuse it needs extra cardboard and a lot of tape, regular packing tape didn't stick, had to go with strapping tape to hopefully not bust through... all in all very disappointed

We've had issues from the beginning with intelliBED. First, we live in Ohio, yet our mattress was shipped to Kansas for who-knows-what-reason. So our mattress arrived about a week later than we had expected and planned. Second, our mattress arrived with a small tear in one of the seams about 2 inches long. I immediately called and emailed customer service to report the issue. Everyone I have spoken to acted genuinely concerned, told me they would consult a manager and get back to me, and naturally I've never heard from them again. Further attempts at calls or emails to those employees are never returned. The tear has grown to about 4 inches now over the course of a year, but I've given up on it. I will say that the mattress itself is extremely comfortable and we had planned to purchase another one this year for another bedroom. But with the customer service issues, we will take our business elsewhere. UPDATE 5/3/16: Thank you Intellibed for your reply. Please give me an email address, and I will happily forward you all my previous emails. For the record, I spoke on the phone to Deena on 5/22/15, and DID send her a picture and full explanation on the same day. I got zero response from ANYONE. Then on 7/15/15 I got a canned "marketing" email from Deena, to which I again replied with the picture and full explanation of all my issues. And again - you guessed it - not a single reply or acknowledgment of my email. So I appreciate your response to my review, stating you will "look at my options," but forgive me if I remain doubtful that this is just more lip service and superficial customer service with no real desire to help. I hope you prove me wrong, and I hope everyone reading this seriously considers this a warning as to the level of customer "service" you will get from Intellibed. UPDATE 7/13/16: I have had numerous contacts over the past month or so with Terry, the VP of Sales for intelliBED. True to his word, he worked with me to resolve my complaints. As I mentioned in my original review above, we always wanted to purchase another mattress, but were turned off by the issues from our first purchase. Well, again due to the genuine concern Terry showed, we have purchased a new king mattress from intelliBED. Processing and delivery is expected to take a few weeks, so I will update this review when we receive the new mattress, and hopefully this will be a 5 star review at that time.

I really hope the company figures out a better and more reliable delivery process. The "White glove" delivery service I paid was inadequate to say the least. Very dirty and required my son and I to carry mattress upstairs. no recourse to pursue from Intellibed.

i purchased this bed based on reviews from others. never ever buy a bed with out testing it first. the first couple of nights were ok but you sink in and cant get comfortable . i toss and turn every night. rarely do i sleep through the night. Not worth the money it costs!!.