IntellibedReviews of intellibed.com

This is third swap on firm from Mattress Firm. Tried Beautyrest Silver x firm ( lumpy), Sealy Ortho Ultra firm ( too hot and hard) and this $8000 mattress. Once settled into bed, is “firm” but with two people, the challenge in changing positions lends to frequent awakenings. Also bed does not cool! I truly prefer the Beauty rest sleep quality and cooling even tho it leaves ridge down center.

For the amount paid for the pillow, shipping should be free!

I would like too have seen a picture of the inside of the topper. Maybe with the cover pulled back off a corner.

My husband and I first learned about this company on the Mommypotamus blog and since we had an infant / toddler and got up frequently in the night we really liked the idea of the bed that was specially made to prevent your partner from being disturbed. But, we had had a pretty good Posturepedic bed for nearly a decade that we felt was still functional, so we bought the Intellitopper for it. We slept on it without issue and found it really gave extra cushion to our otherwise somewhat firm bed. After a while sleeping on the Intellitopper very happily we decided we wanted the real deal Intellibed and specifically the "don't disturb your partner" kind. We purchased every single thing from Intellibed (their box spring, mattress support, and mattress cover) to be sure we were covering our bases mentioned in the warranty. After only a very short time we were unhappy with the mattress. The Intellitopper had been better at helping the other partner not get disturbed, and after only about 6 months we noticed two sagging spots in the mattress. We continued to turn it like clockwork hoping that would help. It may be helpful to know that I weigh 118 pounds and my husband weighs 135. We are relatively light folks. After the sags got worse and worse I'd had enough. I have scoliosis and my Chiropractor actually wrote a prescription for this bed hoping it would help, which is how we could afford it (medical expense). Our toddler was finally not waking me up all the time and I felt like I had the energy to take on the whole return / replacement, which obviously entailed moving our old bed (with the Intellitopper) out of our spare room where grandma used it when she visited, so she wouldn't be able to come until we got a replacement. I contacted the company, which had promised a 10 year warranty, and was absolutely disgusted with the protocol and customer service. After buying the topper and expressing my interest in the Intellibed these folks called me multiple times per month to try to sell me a bed! Now that I had an issue I would not get a response *at all,* so weeks went by and I tried again and again. After much aggravation we did our best and met the requirements photographing the results. We emailed them and after multiple attempts to contact them, with weeks in between with no response, we finally got a reply that said our sag wasn't saggy enough by about 2 millimeters. A year later the company offered now to have us send in our pictures and assess the sag without getting the mattress on the floor which was a big help. Based on the pictures they are willing to replace the bed for us with a demo bed that has been used but the outer fabric has been replaced. They also agreed to waive any shipping costs. In talking to their warranty specialist she was surprised by the amount of sag we had, so perhaps we did get a lemon. I am grateful that Intellibed is trying to make the experience right and we're really hoping that when the replacement comes we will finally get a good night's sleep. I will update this review with my experience with the new bed.

My ratings in a nutshell: *Bed= 3 stars (I believe it's good quality, comfortable, takes a while to adjust to, but it just wasn't a fit for my body, caused back pain--I slept on it for nearly 2 months. I think it would work well for a lot of people.) *Adjustable bases= 4 stars, they work well and are quiet, different leg lengths, which is nice. *Sheets=4 stars very comfortable, stay on corners but spendy. *Customer Service= 2 stars. I picked this company because it had a good rating for their business from BBB. My experience was not good. See below for more details on customer service experience: *First I called to order bed. I knew it was a requirement to buy a mattress cover in order to return it from my own research of bed. The sales rep never mentioned that part in our conversation of ordering bed. Thankfully I remembered to ask about it and had it added to my order. REMEMBER TO ORDER MATTRESS PROTECTOR or you can't return your bed. I think they should be required to mention it before completing a purchase with customer. *Secondly, the bed, sheets, bed, base, etc. all arrived, but there was no mattress cover. So I had to call back and have them ship a mattress cover to me. They did send it after call and I received it. *I was having a hard time on bed (it flared up my low back and groin--I have had previous injuries there), called customer service twice about this. They told me to just keep sleeping on it, which I did. * Things did not improve with time, but worsened. So I called back and they recommended a foam topper. I said fine, I will try it. The foam topper never came--after a week or two of waiting. So I called back to check on it, they had no records of an order for foam topper. So the customer service rep said she would re-order and send it to me and I should have it within a week. The topper never came. *They sent email checking in and I responded with my experience and never received an email reply or a phone call. *I called about four days ago and left a message to tell them I still hadn't received foam cover and was unhappy with mattress. I never received a call back. *I decided I was just done and needed to move on. *I called this morning and left a message. I did not receive a call back. I also tried online messaging customer service and they said they'd have someone call me back. I waited two hours and no call. *Finally, I called customer service again and got a hold of a person. All I wanted to do was return bed and find link for writing review. I knew my patience was thin, so I was just going to return it and then write a fair review. I let customer service rep know that I wanted to return bed and that I had called for help many times. She seemed surprised and said that there was only one record of me calling back with any problems and continued to press me on why I wanted to return it. (The way they keep their records of calls is completely inaccurate--I called once about not receiving my bed cover, twice about letting them know the bed was causing pain and seeking advice; I called three times to get a foam topper which never came; I called this morning and left message, sent online message and finally got a hold of someone live this afternoon--for a total of nine times of reaching out to them.) *So admittedly I let her know that I was upset and that I had a very bad experience and proceeded to tell her all of the above details. *I did tell her I was sorry that I was upset and she told me she was required to ask me thoroughly of reason for return. *Finally, it is hard to find how to write a review. I asked customer service online. They said they didn't know. Then, when I called I asked customer service rep and she didn't know. She had to do some digging and then got back to me with a link. They should have it be easier for customers to find link to write review. Anyways, really bummed. I wanted it to work out. I wish the company all of the best; and I do think a lot of people would like it. I've just had a lot of pain and medical issues, so it's more complicated for me. Notes: I'm a smaller person 5'5 and 120 lbs...with athletic build, bony hips and shoulders. I don't know if that played into it or not. Sometimes being lighter it's harder to get benefits.

My intelliBed just arrived covered in black mold after a shipping delay. I'm really excited to sleep on this bed, but I can't say anything good so far. I called, but customer service is only available M-F. However, sales is open on the weekends, so now I have a moldy bed in my house until at least Monday. Fantastic. UPDATE -- They were able to get someone from customer service to call the delivery company and pick up the bed. The moldy bed is gone for now (which I think was an issue that came up in transit). So far the customer service is top notch. The delivery company they use is pretty terrible. Now I just have to wait all over for a new bed to be delivered.

It is a nice bed and very comfy but I do not think 60 days is enough time for your body to adjust and get use to it before deciding if a softer bed would work better. Some nights I do great and other nights I wake up hurting bad from the bed. As of now it is 50/50. Sometimes I wonder if the softer bed would have been a better choice for me. As of now there are no options without consequences.

My wife and I had some issues with our mattress and the customer service staff were prompt and helpful in getting things resolved.