IntellibedReviews of intellibed.com

An absolute amazing mattress! More comfortable than all the other many mattresses we’ve owned. Love the 20-year warranty and the delightful customer-service personnel. We’ve had ours now 4 years and it’s as comfortable today as it was when we bought it. No sag, still soft and firm as advertised.

I love my Intellibed! I have had my Matrix Grand for over a year now, and have come to dread travel as it means I won't be able to sleep on my own bed. The bed has absolutely lived up to my expectations and I have been sleeping better and deeper since getting my Intellibed. I highly recommend this product!

I would put no star if it would let me.. Worst bed I have ever slept on in my life! Over priced BS. I now have back and knee issues from this bed. Do not waste your money!

Warranty is a sham. Do not buy. This mattress is ridiculously overpriced. Fell apart quickly, warranty not honored

We've recently ordered an Intellibed and our salesperson was Jesse Wayment who went above and beyond the norm to help us out with what we ordered. I was really put to the test with my credit card not wanting to go through because of the unusually large purchase we were spending which isn't normal for us so our account was flagged! Jesse was so patient with it all and even called us back the next day to finish the process for us. We're really looking forward to getting the bed and hope it's a good as we've been told it is! We love the fact that it's chemical free and are really trying to "clean up" our environment & health! This bed should make a huge difference and we pray it does. Thanks, Jesse, for such a wonderful experience and for all your help with the process. You are wonderful and really deserve kudos & a raise for all you do for your customers! Wil and Dale in Texas

We spent about 6K on the intellibed mattress and adjustable base. About 7 months later I wake up feeling crippled by back pain. We bought the mattress through a mattress store right before Covid shut everything down. There was a 90 day period where we could pay a restocking fee and get something else but we could never get anyone to call us back. We went with a high end firm and I LOVE firm mattresses but I don’t know what it is about this bed - my lower back pain has gotten worse and worse with every nights sleep and I’m stuck with it. 😭

Think VERY carefully before buying any product from IntelliBed. They advertise an excellent warranty but when it comes time to claim any manufacturer's defect, you get nothing but a run-around. In fact, we were told they “never” replace beds on warranty. We fought for 18 months to prove that we did have a defect under their manufacturer warranty and despite proving it, they refused to replace the bed. It broke down after less than 3 years. We began waking up with pain in our hips and numbness in our arms and hands. We had issues with lumps that would travel around the bed, where you'd have to lie on them to break them down, only to have them form in other spots. As well, the bed moved on its own, either after a partner would leave or when one turned over, always about 5 minutes after movement of any person ceased. We figured out that the layer that is glued to the bottom of the foam that protects the foam from the springs came loose in many spots, so it would get caught on the springs and then release suddenly, feeling like a small animal jumped on your bed when none had (we were told this was normal.... REALLY?!?!?!?) They are also inconsistent in their reasoning behind why they were refusing to cover any warranty. First we dealt with the US office and were forwarded to the Canadian office. The US office told us that our solid 1/2-inch plywood frame wasn't good enough and that slats 2 inches apart were more solid and what the only way any claims would be warrantable; The Canadian office told us our frame was just fine. The US office told us the mattress had to be transported flat and because it wasn't, it voided the warranty; the Canadian office said this wasn't a factor and how it was transported was fine. The US office told us our warranty was voided because it came across the Canadian border; the Canadian office told us they “never” replace beds under warranty. We even went to Colin House, former COO and now CEO, who simply sloughed our case off on to the Canadian office, except all that office was interested in was selling us a$1000 pillow topper, despite the fact that we had already purchased these ourselves (except that the brands we bought were “no good”). Everything we found wrong with the bed when we took it apart with their representative there was “normal”. Any reviews or blogs you see that say there's no partner movement is an outright lie... it felt like we were on a waterbed whenever one partner turned over. Even small movements such as sitting on the edge of the bed and taking off slippers made one feel like you would be flipped out of bed. When this was mentioned to the Canadian representative, she said this was “normal because of the gel”, yet others we have talked to in the Intellibed industry have said that isn't the case at all. Bottomline is that the price you pay for this bed is NOT WORTH the quality you get for it. We paid $5500 for a bed that lasted less than 3 years and we hung on for another 18 months beyond that to try to get some resolution. The last 3 months of that 18 months, one partner could no longer sleep on the bed AT ALL, even for an hour at a time, and the other barely slept more than a few broken hours without having to get up for an hour then go back to bed again for a few more hours of sleep. Intellibed has no interest whatsoever in guaranteeing their products and their inconsistency as to the reasons why “nothing” is covered are mind-boggling. Instead of buying any Intellibed product, take that cash and use it to wipe your bum then flush it down the toilet, because at least that money you're throwing away will have a SOME use.

We spent nearly double the price we have ever paid for any bed because we thought it would be worth it. We spent $5,000 and told that it was on sale down from $7,000!!! King size Starlight. After less than 30 days, there are two dips in the bed where we sleep and can no longer sleep on our stomachs. After another 30 days side sleeping is now affected too by the dips. This is the fastest I’ve ever seen a bed break down. It is horrible!!! We will be returning it as we bought from Mattress Firm and have 120 days. We are so disappointed and will never recommend this bed, and we’re telling all our friends and family too. This is nothing against Mattress Firm. They helped us look at all kinds of beds with no pressure for one brand over another and simply let us choose. The product failed us. I’m 5’10 170 lbs and would expect the bed to have at least lasted the 120 days. If it was going to fail, I’m glad it happened before the 120 days because then we’d be stuck with this brand. Going back to Mattress Firm today...and my back hurts writing this. My back will feel better by the end of the day, but then laying in the bed hurts it again....every day. I’m honestly concerned the bed will injure my wife and me. It’s getting beyond aches and is so frustrating. Per the reply below, I’ve edited just from here down: We returned the bed and purchased a Tempurpedic. Mattress Firm could not refund the delivery fee. I understand that as it’s not their fault, and they were great. We do have a new 120 Day trial started now for this bed.