Insight Pest SolutionsReviews of insightpest.com

My credit card expired and they did not contact me about it. They forwarded my account to collections and cancelled my account. This is an insane way to treat customers.

My husband contacted Insight, because of a noise he could hear in the ceiling of his workspace. The Insight specialist thought it might be wasps so he put a substance in through the attic to kill the pests. The noise persisted so after a week, we requested another specialist to come and access. He did a second treatment for wasps. After a week, we called again and another specialist came out and asked if we would be willing to make a small hole with a drill in the ceiling so that he could spray directly into the ceiling. He indicated this was the most surefire way to ensure the pests would die. He indicated if we requested another specialist to come out it would not be free of charge. It was hugely inconvenient to arrange work schedules to be available for three visits and to be told since the problem was not fixed the first, second and third time, we would be charged again in addition to having to make a hole in the ceiling. The customer service was fast when they were trying to arrange service, but very slow on responses to the problem persisting.

I live at Cultus Lake , 60 yrs old retired on a fixed income with both mental and physical disabilties , this was a door to door service and unfortunately I was scammed into it as many others . According to most reviews I'm reading they seem to love to Target the elderly or disabled or people on small incomes. The first service was around 300 $ and included all bugs , silver fish , and 2 outdoor rat trays . I had just had an exterminator out to check for silver fish 3 months prior due to an extended holiday and wanted to keep them at bay , and WAS ADVICED TO DO SO because I live a few feet from a lake so this is a concern , and was good to go . Within 2 weeks TO A month after hiring INSIGHT PEST SOLUTIONS I experienced a outdoor bug infestation , with time stamped dates and videos , as well as a indoor 3 time viewing of silver fish which made zero sense ! I called and they said it takes time to kick in . today I recieved an email of an updated visit , I was hesitant but thought perhaps they will do a thorough job this time . However as I will be away going to visit my grown children for christmas and could not take the 8 to 5 pm window for their visit , as I have someone taking time off work to watch my home . As I was extremely disatisfied with ZERO sevice , I asked to cancel with them entirely and get an exterminator instead if needed . . GENEROUSLY I did not ask for a refund JUST TO DISCONTINUE THE SERVICE . So they went ahead and charged me with 289 $ cancellation fee . They refuse to refund me for the cancellation fee . Because it's in the contract , legal yes , ethical no !! I didn't recieve the service promised When they are at your front door and they are signing you up for this 3-month contract they don't tell you about the $289 cancellation fee you find that out after you've signed... and you get your email that is not explained up front so basically if you don't get your service or you don't like your service you are hooked in for that other $289 I could get an exterminator here four times for that amount absolutely ridiculous. I Have time stamped videos and pictures of the bugs and will be spreading word to my town CULTUS LAKE and CHILLIWACK , face book and contacting The Better Business Bureau as well as my credit card company . BEWARE OF THESE SCAMMERS WITH 32 PERCENT BAD REVIEWS AND GROWING ! ALSO THE PHONE NUMBER ON THE RAT BOXES IS OUT OF SERVICE ! In total 600 cad for zero service . I am 60 with disabilities and on a small pension . FOR ZERO SERVICE . SHAME ON THESE PEOPLE , KEEP THE REVIEWS COMING AND LETS SHUT THESE SCAMMERS DOWN !

When the sales person came to the door, I made it explicitly clear that I only need services for ants that come late spring the end of the summer. I was told to buy a package they would accommodate this seasonal need. I took his word for it - silly me. Fast forward to October, they try and schedule, I let them know I do not need a visit, there are no ants as discussed with sales guy and to come back in spring. They refuse this request, customer service person ignores this and they show up. Now it's November, they want to come again, I call and tell a different person I DO NOT NEED pest services in fall and winter and I've made this clear to 3 people now. They refuse to reschedule appointments and instead of honouring the conversation I had with the sale person, they refer to contract and termination. I agree to pay for termination and hopefully never have to deal with this company again. Infuriating. Instead of accommodating and retaining a customer for years to come, they insist on coming to service nothing, and threaten charges if they don't. Good Riddance.

We thought this was a great idea, using a company to help us get rid of the mice problem that us and all our neighbours are having. This, however, is the second time we've had mice since using them. This morning my husband emailed the company to let them know we have a mouse problem (last week he had to set up his own traps and put out poison, and last night we caught one). That was when he noticed the last payment had not gone through because our MC needed to be updated (fine). Except, he did not receive a response, I got a phone call letting me know that our last payment was overdue. The company rep had no time for me, and was very rude. I told her that we will update the expiry date but in the meantime we have a mouse problem. I was told that we are not under warranty because 1)we haven't made a payment (one missed payment in over a year), and 2) our next appointment is coming up. She also asked why I hadn't called to let them know about the mice, and that she was only finding out about this because she was calling me. Seems a little suspicious though that the same day my husband reaches out because we have mice we then get a call asking for money. I understand how a company works- they did a service for us, we pay them. Our credit card expired, we need to update it. And now we are paying for a faulty product. When I asked, if we pay will our warranty be valid I was told no. I'm confused. Our own products (traps and poison) we had to buy separately is keeping the mice out. Insight is a waste of money. We have cancelled our subscription with them. I strongly recommend people save their money. This is a solution you can do on your own for cheaper.

Louis was very polite, knowledgeable and professional !

Technicien Eli Bonne communication, cerne la demande du client, courtois et professionnel. Merci pour votre excellent service ! Marie et André

Thank you to Ashish Batra for his professional service this week. I am on contract and am happy to have this service year round.